Enterprise Data Service Delivery Specialist

6 hours ago

Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time
Enterprise Data Service Delivery

Bloomberg is a global leader in business and financial information, news, and insight. We use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community.

About the Role

We're seeking a passionate and motivated individual to join our team as a Data Technical Support Representative - Japanese Speaker. As a key member of our Enterprise Data Services team, you will be responsible for providing exceptional technical support to our clients, ensuring their data needs are met, and delivering a seamless support experience.

Key Responsibilities
  • Work closely with technical and market data contacts at client firms to resolve and prevent issues that may impact their businesses
  • Handle escalations to internal Bloomberg groups, such as Network Operations, Global Data, and Data Feed teams
  • Take ownership of questions and technical issues reported by clients and provide direct support using telephone, ticket systems, and email
  • Actively troubleshoot to recreate reported customer issues on internal, client-simulated, and test system environments
  • Identify opportunities to implement and drive adoption of self-service solutions to meet client needs
  • Maintain the health and availability of our systems through alerting, monitoring, capacity management, instrumenting, and reporting
  • Partner with sales and account management to build and strengthen client relationships
Requirements
  • 3+ years of experience in a client-facing position within a financial services or financial technology organization
  • Experience supporting financial markets technology products, such as market data feeds, reference data products, desktop, or trading solutions
  • Business-level proficiency in written and spoken Japanese
  • A curiosity and interest in financial market data products
  • An analytical and problem-solving mindset
  • A passion and ability to provide best-in-class customer service
  • Strong multitasking skills and the ability to maintain a professional demeanor when handling complex and time-sensitive issues
  • Ability to derive requirements from stakeholders via email, meetings, and conference calls
  • Exemplary presentation and communication skills in English
  • Demonstrated continuous career growth within an organization
  • Bachelor's degree or degree-equivalent qualifications
Preferred Qualifications
  • Familiarity with cloud architecture (AWS, Azure, GCP)
  • UNIX skills with the ability to investigate technical issues or willingness to learn
  • Experience working with a scripting language or programming language (i.e., Shell, Perl, Python,.NET, Java, or C++)
  • A basic conceptual understanding of Web Services and REST APIs
  • Experience with database querying languages such as SQL, NoSQL, or similar
  • Exposure to architectural design to facilitate client adoption of Bloomberg's Enterprise Data products and services
  • CFA or related financial services certifications
About Bloomberg

We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job.

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