Senior Channel Planning and Sales Management Manager

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time
Job Description

**Job Title:** Senior Channel Planning and Sales Management Manager

**Job Summary:** We are seeking a highly experienced and skilled Senior Channel Planning and Sales Management Manager to join our team at The Bank of East Asia. The successful candidate will be responsible for formulating digital strategies, planning, developing, managing, and operating various service delivery channels to meet the bank's requirements.

**Key Responsibilities:**

  • Develop and implement digital strategies to improve customer experience and satisfaction.
  • Manage and operate multiple digital channels, including Internet Banking, Mobile Banking, Phone Banking, Automated Teller Machine (ATM), and Digital Branches.
  • Recognize and analyze customer dissatisfaction and make recommendations for improvement.
  • Organize and communicate with internal and external business partners for customer experience and service improvement projects.
  • Understand and verify customer feedback and complaints.
  • Explore new solutions to resolve customer usage problems and technical issues.
  • Identify defects and work with technical teams to provide solutions.
  • Handle internal and external customer inquiries, including audit and regulatory requirements.
  • Perform ad-hoc tasks as assigned.

**Requirements:**

  • University graduate or equivalent.
  • At least 8 years of experience in the banking sector, with 5 years in a supervisory role.
  • Good understanding of banking products and operations.
  • Experience in digital banking, digital transfer and payment, security, and data privacy.
  • Knowledge of banking operations, procedures, rules, and compliance requirements.
  • Proficiency in graphic design tools and Fintech products.
  • Proven experience in handling innovative banking products.
  • Ability to lead a team to ensure service quality.
  • Good interpersonal, communication, and presentation skills.
  • Good command of both spoken and written English, Chinese (Cantonese and Mandarin).
  • Ability to work under pressure.


  • Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time

    Job Description**Job Title:** Senior Channel Planning Manager**Job Summary:** We are seeking a highly experienced and skilled Senior Channel Planning Manager to join our team at The Bank of East Asia. As a key member of our digital product development team, you will be responsible for formulating and executing channel strategies to achieve business...

  • Channel Sales Manager

    23 hours ago


    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    {"h1": "Channel Sales Manager", "p": "At Classy Wheeler Limited, we are seeking a skilled Channel Sales Manager to join our team. As a key member of our sales team, you will be responsible for engaging with channel partners, formulating and executing channel strategies, and developing long-term relationships with existing partners. If you have a proven track...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time

    ResponsibilitiesSupport the Section Head / Senior Manager in crafting digital strategies, planning, developing, managing, and operating various service delivery channels as mandated by the Bank. This role encompasses the following duties:Enhance customer experience through strategic planning, understanding customer needs, and designing effective...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time

    ResponsibilitiesSupport the Section Head / Senior Manager in developing digital strategies, planning, and managing the operation of service delivery channels as required by the Bank. This role encompasses the following key tasks:Enhance customer experience through strategic planning, understanding customer needs, and designing effective channels;Boost...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time

    ResponsibilitiesSupport the Section Head / Senior Manager in developing digital strategies, planning, and managing service delivery channels for the Bank. This role encompasses the following duties:Enhance customer experience through strategic planning, understanding customer needs, and designing effective channels;Boost customer satisfaction by overseeing...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zoom Full time

    About the RoleThe Distribution Channel Sales Manager plays a pivotal role in driving sales revenue by fostering strong relationships with partners. They collaborate with partners to develop and execute marketing strategies, provide training, and address their needs. This role involves driving growth through channel programs, aligning with business...


  • Hong Kong, Central and Western District, Hong Kong SAR China Homestuff International Company Limited Full time

    Job SummaryWe are seeking a highly motivated and experienced Channel Sales Executive/Key Account Manager to join our team at Homestuff International Company Limited. As a key member of our sales team, you will be responsible for developing and exploring profitable sales channels in the Hong Kong and Macau market.Key ResponsibilitiesDevelop and Explore...


  • Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Senior Channel Proposition and Marketing Manager. In this role, you will be responsible for developing and implementing effective marketing strategies to drive business growth and customer engagement across our distribution channels.Key ResponsibilitiesDevelop...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time

    **Job Summary**As a key member of the Sun Life team, the Assistant Manager, Channel Operations and Distribution Governance will play a critical role in ensuring the effective management of our distribution channels. This position will be responsible for reviewing and evaluating the governance framework of our brokerage channels to ensure compliance with...


  • Hong Kong, Central and Western District, Hong Kong SAR China Fortinet Full time

    About the Role:We are seeking a highly motivated and experienced Regional Channel Director to lead our channel strategy and drive growth through effective management of our distribution and partner network. The Channel Director will be responsible for developing and executing comprehensive channel programs, fostering strong relationships with partners, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Da Cheng International Asset Management Company Limited Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Assistant Manager to join our team at Da Cheng International Asset Management Company Limited. As a Sales Assistant Manager, you will be responsible for providing exceptional client service, developing and maintaining fund distribution channels, and handling the sales process from early-stage...


  • Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

    Job SummaryShangri-La Group is a global leader in luxury hospitality with a unique Asian heritage. We are seeking a highly skilled Senior Manager, Global Sales Distribution to develop and execute a global strategic plan for 3rd party distribution to decrease cost of sale and support book direct strategies.Key ResponsibilitiesDevelop and implement a global...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job SummaryThe Senior Manager, Planning and Strategy will be a key member of the Consumer Operations Continent Planning and Services organization, providing strategic guidance and consulting support to the Chief Sales and Marketing Officer (CSMO) and their leadership teams. This role will report to the Senior Director, Planning and Services – Consulting,...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock New Opportunities with HSBCAre you looking for a career that will take you to the top? Do you want to be part of a team that delivers strategic execution for the Commercial Banking and Global Banking businesses across the globe? If so, HSBC is the place for you.Our Wholesale COO TeamWe are a team of high-calibre professionals who collaborate across...


  • Hong Kong, Central and Western District, Hong Kong SAR China Fubon Bank Full time

    Overview Financial Planning Manager, Offshore Banking As a Financial Planning Manager in Offshore Banking, you will play a crucial role in guiding our clients towards achieving their financial objectives. Key Responsibilities: Uphold the Bank's values and enhance its corporate and community reputation. Advocate for a comprehensive array of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Fubon Bank Full time

    Position Overview Financial Planning Manager, Offshore Banking As a Financial Planning Manager in Offshore Banking, you will play a crucial role in driving the financial success of our clients and the bank. Key Responsibilities: Uphold the Bank's values and enhance its corporate and community reputation. Advocate for a diverse array of financial...


  • Hong Kong, Central and Western District, Hong Kong SAR China Fubon Bank Full time

    Overview Financial Planning Manager, Offshore Banking As a Financial Planning Manager in Offshore Banking, you will play a pivotal role in enhancing our financial services. Key Responsibilities: Uphold the Bank's culture and foster a positive corporate and community image. Advocate for a diverse array of financial services, emphasizing long-term...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    A Career with HSBC HSBC is dedicated to delivering exceptional service. Our employees are our greatest asset and play a crucial role in our ongoing efforts to enhance performance for clients and provide top-tier products and services. We aim to attract high-caliber professionals by offering a vibrant work environment, ample career development...

  • Senior Sales Director

    23 hours ago


    Hong Kong, Central and Western District, Hong Kong SAR China Initiative Recuitment Hong Kong Limited Full time

    Senior Sales ManagerThis company is a regional market-leading integrated publishing group. An opening exists for an experienced leadership and sales professional to join the organisation in Hong Kong.In this role, you will lead and manage a team and the revenues for the education-sector-focused business division of the organisation. You will develop and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job SummaryThe position is responsible for executing e-commerce strategies effectively to implement for rooms and catering business. This role pulls through marketing programs and leverages sales channels and platforms based on the local needs of properties to position the hotel and its offerings in a relevant way to potential guests. Manage the day-to-day...