Operations Manager

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time
Key Responsibilities
  • Address customer inquiries promptly and ensure commitments to clients are fulfilled without delay;
  • Promote a customer-focused environment by treating all individuals with respect, dignity, and fairness, ensuring optimal service delivery;
  • Collaborate with various departments to enhance the User Acceptance Testing process, implementing necessary system modifications for customer benefit;
  • Gather detailed transaction data related to channel processing for system improvements;
  • Strive for enhanced personalization through analytics to create a more fluid customer experience;
  • Oversee the distribution of ATM cards and PINs;
  • Supervise daily ATM management activities;
  • Conduct off-site ATM cash reconciliation;
  • Manage miscellaneous administrative and operational tasks associated with ATM management support;
  • Inspire and guide team members to contribute ideas for channel process enhancements;
  • Adhere to all relevant regulations, codes, guidelines, and standards established by regulatory bodies and the bank, executing responsibilities with utmost integrity.
Qualifications
  • Completion of HKCEE/HKDSE or higher, with at least 5 subjects, including Chinese, English, and Mathematics, achieving Level 2/Attained/Grade E or above;
  • A minimum of 3 years of relevant experience, demonstrating a solid understanding of banking regulatory standards; Familiarity with pertinent bank policies and procedures; Ability to work independently, self-motivated, detail-oriented; A collaborative team player with strong communication skills and risk awareness;
  • Proficient in both spoken and written English and Chinese, with fluency in Mandarin preferred.

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