Operations Manager

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

Job Title: Regional Telecom Operations Manager

About the Role:

We are seeking a highly skilled and experienced Regional Telecom Operations Manager to join our team at Classy Wheeler Limited. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our data center facilities and providing exceptional customer service to our clients.

Key Responsibilities:

  1. Manage Data Center Environment: Oversee the day-to-day operations of our data center facilities, ensuring that all systems and equipment are functioning properly and efficiently.
  2. Physical Security and Access Control: Responsible for maintaining the physical security and access control of our data center facilities, including monitoring and managing access to sensitive areas.
  3. Incident Management: Act as the incident manager to ensure that all production incidents are properly followed up and resolved in a timely manner.
  4. Supplier Management: Manage our suppliers to ensure that all purchases for our data center have high-cost efficiency and high service levels.
  5. Pre-Sales Support: Provide pre-sales support for RFQ and RFP activities, ensuring that our clients receive the best possible solutions for their needs.
  6. ISO 27001 Audits: Responsible for conducting internal and external audits to ensure compliance with ISO 27001 standards.
  7. Business Continuity Planning: Develop and maintain an effective Business Continuity Planning (BCP) and Disaster Recovery (DR) plan to ensure that our operations are always running smoothly.
  8. Risk Analysis and Assessment: Perform regular risk analysis and assessment to identify potential threats to our operations and develop strategies to mitigate them.

Requirements:

  1. Education: Degree in Electronic/Telecommunication/ICT or equivalent.
  2. Experience: Minimum 3-4 years of experience in the telecommunication service industry or data center operations.
  3. Skills: Knowledge of data center operations, ISO 27001, and CCNA certification or equivalent. Strong leadership, teamwork, communication, and problem-solving skills.
  4. Language: Good oral and written communication skills in English, Mandarin, and local native language.

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