Operations Manager

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China FedEx Full time
Job Summary

We are seeking an experienced Operations Manager to join our team at FedEx Logistics. As an Operations Manager, you will be responsible for planning, organizing, and directing day-to-day ocean operation activities to ensure optimization of profitability through balancing of revenue, cost, and service.

Key Responsibilities
  • Leadership and Management
    • Select, train, develop, motivate, and monitor the performance of direct reports.
    • Guide and assist operation account teams in following Standard Operating Procedures (SOP) and meeting agreed internal and external Key Performance Indicators (KPIs).
    • Coach and monitor operation account teams to provide good customer service.
    • Support operation account teams in resolving issues.
  • Operational Efficiency
    • Monitor the operation efficiency and seek opportunities to achieve optimum profitability.
    • Monitor the performance of service providers.
  • Customer Service
    • Maintain good relationships with customers, carriers, co-loaders, and other service providers.
  • Reporting and Analysis
    • Compile periodic performance reports for senior management.
Requirements
  • Education
    • Bachelor's degree or equivalent.
  • Experience and Knowledge
    • At least 5 years of logistics/freight forwarding experience.
    • At least 2 years in a management/supervisory position, with a solid background in all areas of Ocean Freight operations.
    • Good command of written and spoken English, Cantonese, and Mandarin.
  • Attributes
    • People and Stakeholder Management.
    • Strategic Business Mindset.
    • Communication and management skills.
    • Problem-solving skills.
    • Organized and analytical skills.
About FedEx Logistics

FedEx Logistics provides global e-commerce, freight forwarding, and import/export services. We offer comprehensive international air and ocean freight forwarding, ground transportation and delivery, customs brokerage, trade and customs consulting services, as well as advanced e-commerce and trade facilitation solutions. Our goal is to help businesses of all sizes solve complex global transportation challenges.

Our Philosophy

Our philosophy is Employee - Service - Profit. We value our employees, enabling them to provide perfect service to our customers, resulting in customers giving us sufficient profit to grow. Our success in the industry stems from our employees. Through our Employee - Service - Profit philosophy, we have a work environment that encourages innovation, integrity, and commitment. We have many formal policies, procedures, and programs to encourage our employees' personal or team best performance.

Our Culture

We promote innovation, integrity, and commitment. We have many formal policies, procedures, and programs to encourage our employees' personal or team best performance.

Our Mission

We strive to be the best company in the industry, committed to providing top-notch service and becoming a leading brand.


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