Branch Operations Management Manager
2 months ago
About Hang Seng Bank
Hang Seng Bank is committed to delivering exceptional service and excellence in all aspects of our business. Our people are our greatest asset, and we strive to create a dynamic and supportive work environment that fosters growth and development.
Our Vision
We aim to be the leading financial institution in Hong Kong, providing innovative and customer-centric solutions that meet the evolving needs of our customers.
Job Summary
We are seeking a highly skilled and experienced professional to join our Branch Operations Management Department as a Branch Operations Management Manager. The successful candidate will be responsible for formulating and implementing procedures to improve service quality and operational controls within our branch network.
Key Responsibilities
- Develop and implement procedures to enhance branch network operations and improve service quality.
- Monitor and maintain compliance standards across the branch network, ensuring adherence to Group policies and standards.
- Stay up-to-date with regulatory and statutory guidelines, identifying necessary operational changes to ensure compliance.
- Drive the development and implementation of policies and operational changes to improve branch operations.
- Manage delegated authorities, such as credit authority and signing arrangements, across the branch network.
- Provide management information and reports to support branch operations and control.
- Collaborate with operations managers to enhance branch operation smoothness and efficiency.
- Coordinate with related departments to streamline procedures and enhance branch operations.
Requirements
- University degree in Business Administration or related field.
- At least 10 years of experience in wealth management business, preferably with 8 years in branch operations.
- Proven track record of effective project and program management, including project planning, decision-making, and resource management.
- Strong self-motivation and ability to work independently.
- Proficiency in both English and Cantonese.
- Excellent communication and interpersonal skills.
About Hang Seng Bank
Hang Seng Bank is a leading financial institution in Hong Kong, providing a wide range of financial services to individuals, corporations, and institutions. We are committed to delivering exceptional service and excellence in all aspects of our business.
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