Assistant Branch Manager
2 months ago
**Job Summary**
As a key member of the Dah Sing Bank team, the Assistant Branch Manager - Retail Operations will play a vital role in ensuring the smooth operation of our retail branches. Reporting to the Branch Manager and Retail Operations & Control Department, you will be responsible for overseeing the day-to-day activities of the branch, ensuring that all operations are conducted in accordance with established rules and procedures.
**Key Responsibilities:**
- Supervise and manage the counter services of a retail branch, ensuring that all customer interactions are handled in a professional and courteous manner.
- Ensure that all standard operating procedures are followed, and that the branch is maintained in a clean and secure environment.
- Responsible for the security and well-being of the premises, including the management of branch assets and resources.
- Provide guidance and training to branch staff on operating issues, handle exceptions and adjustments, and ensure that all staff are equipped to provide high-quality customer service.
- Assist in scheduling working hours and involve in performance management/counseling on branch operations staff.
- Perform cross-selling bank products to customers, identifying opportunities to increase sales and revenue.
**Requirements:**
- Degree holder with a minimum of 5 years of relevant experience, or secondary education with a minimum of 8 years of relevant experience, including at least 2 years at a supervisory level.
- Thorough knowledge of retail branch operations and security control, with a strong understanding of banking regulations and procedures.
- Sound interpersonal and communication skills, with the ability to work effectively with staff at all levels.
- Ability to work independently and under pressure, with a strong attention to detail and organizational skills.
- Good command of both written and spoken English and Chinese.
**What We Offer:**
Dah Sing Bank offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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