Branch Manager

5 days ago

Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time
Job Title: Branch Manager

DBS Bank is seeking a highly skilled and experienced Branch Manager to lead our consumer banking team in Asia. As a key member of our organization, you will be responsible for driving sales performance, managing branch operations, and delivering exceptional customer experiences.

Key Responsibilities:
  • Lead and drive sales performance on a team basis through needs-based selling and service compliance to achieve branch overall business objectives and sales targets.
  • Conduct business planning to identify branch specific opportunities and introduce new sales initiatives to boost branch performance.
  • Ensure CRM call activities in line with Relationship Management Model and weekly sales planning properly executed to achieve growth & retention targets.
  • Prioritize staff's focus sales activities and conduct regular review meetings to maximize their sales capacity and effectiveness.
  • Work with the CSM to ensure an effective referral program in place and targets are achieved by CS staff
  • Maintain business and social contacts for the purpose of managing & developing business, improving penetration, & expanding customer base.
  • Perform RI regulated activities and TR insurance activities.
  • Reflect customer feedback & competitive situation and recommend suggestions to the District Head
Requirements:
  • Degree holder in Business Administration, Finance or related disciplines
  • Good command of written and spoken English & Chinese. Fluency in Putonghua is an advantage.
  • Minimum 5 years' experience in consumer banking at executive level, including at least 3 years in sales management and preferably 2 years in branch operations.
  • Qualified to carry out regulated activities in Insurance TR (General, Long-term and Investment-linked Long-term) and in Investment RI (Regulated Activities:Type 1 & 4)
  • CFP and CFA designation would be an advantage.
  • Certified Retail Wealth Professional preferred
  • HKIB Certified Banker preferred
  • Fluent in Mandarin and English are required

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