Branch Operations Manager

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

As a key member of our team at Dah Sing Bank, you will play a vital role in ensuring the smooth operation of our retail branches. Reporting to the Branch Manager and Retail Operations & Control Department, you will be responsible for overseeing the day-to-day activities of the branch, ensuring that all operations are conducted in accordance with established rules and procedures.

Key Responsibilities:

  • Supervise and manage the counter services of a retail branch, ensuring that all transactions are processed efficiently and effectively.
  • Ensure that standard operating procedures are adhered to, and that all staff members are trained and equipped to provide high-quality customer service.
  • Take charge of branch security and the well-being of the premises, ensuring that all necessary measures are in place to prevent any potential risks or incidents.
  • Provide guidance and training to branch staff on operating issues, handle exceptions and adjustments, and assist in scheduling working hours and performance management.
  • Play a key role in cross-selling bank products to customers, identifying opportunities to increase sales and revenue.

Requirements:

  • A degree holder with a minimum of 5 years of relevant experience, or a secondary education with a minimum of 8 years of relevant experience, including at least 2 years at a supervisory level.
  • Thorough knowledge of retail branch operations and security control, with a strong understanding of the banking industry.
  • Excellent interpersonal and communication skills, with the ability to work independently and under pressure.
  • A good command of both written and spoken English and Chinese, with the ability to communicate effectively with customers and colleagues.

Candidates with less experience may be considered for the role of Assistant Customer Services Manager.



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