Branch Operations Leader

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Join HSBC as a Branch Manager

HSBC is dedicated to excellence in service. Our employees are our greatest asset, playing a crucial role in enhancing our performance for clients and delivering top-tier products and services. We aim to attract exceptional talent by providing a vibrant work environment, ample career growth opportunities, and competitive remuneration packages.

Retail Banking – Branch Operations

HSBC's Retail Banking division emphasizes personal wealth management and financial services. Our comprehensive wealth management strategies cater to both affluent and mass market customers. With a vast network of branches and service points, including specialized centres for high-net-worth individuals, we serve a significant portion of the adult population, offering a wide array of financial products.

The location indicated in job postings does not necessarily reflect the work site; branch assignments will be determined by management decisions.

We are looking for a skilled professional to join our branch network as a Branch Manager .

Key Responsibilities

Develop and execute sales and business growth strategies for the branch to meet designated business objectives. Oversee the service quality of branch personnel to ensure exceptional customer service delivery. Implement established operational procedures to minimize risks and ensure compliance with sales regulations. Mentor and inspire branch staff to cultivate a competent and professional workforce.

Qualifications

Bachelor's degree in Business Administration or a related field, or equivalent qualifications such as CFA, CFP, or CFMP. Successful completion of the HKSI licensing examinations. At least 8 years of banking experience, particularly in promoting diverse wealth management solutions. Excellent communication, interpersonal, and analytical abilities. Strong self-motivation and a drive for success, with the capacity to perform under pressure. Proficiency in both English and Chinese. A high level of customer-centric mindset with a commitment to delivering outstanding service quality and effectively managing complex interactions. Demonstrated situational awareness, eagerness to learn, and adaptability to Agile environments. Ability to motivate others to achieve their aspirations in various situations. Work location may vary and will be determined by management upon hiring.

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