Branch Manager B3 Leader

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Description

Hang Seng Bank Limited is committed to service excellence and seeks a high-calibre professional to join our branch network as Branch Manager B3.

Key Responsibilities
  • Lead, develop, and manage a B3 branch to achieve business objectives.
  • Deliver a consistently excellent customer experience and encourage customer migration to alternative channels.
  • Ensure strict alignment to global standards and operate with the highest standards that meet all regulatory requirements.
  • Minimize risk and maximize operational efficiency.
  • Work with the whole branch team, local market, and wider community to achieve results.
  • Play an active role as part of wider area/regional leadership team.
  • Deliver the branch plan, including leads/sales prospect management and overall customer experience.
Requirements
  • University degree in Business Administration or a related discipline, or other relevant qualifications.
  • Less academically qualified candidates with relevant work experience will also be considered.
  • Holder of HKIB Associate Retail Wealth Professional (ARWP) or Certified Retail Wealth Professional (CRWP) is preferred.
  • Passes in the HKSI licensing examinations.
  • Minimum 10 years' banking experience, with experience in promoting various wealth management products.
  • Good communication, interpersonal, and analytical skills.
  • Strong self-motivation and drive to succeed, with ability to work under pressure.
  • Proficiency in both English and Chinese.
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers and manage complex interactions effectively.
  • Shown strong situation awareness, strong desire to learn, and able to work in Agile environment.
  • Able to inspire others to achieve their goals/ambitions in a variety of situations.

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