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Branch Manager B3
2 months ago
About Hang Seng Bank
Hang Seng Bank is a leading financial institution committed to delivering exceptional service excellence. Our people are our greatest asset, and we strive to create a dynamic working environment that fosters growth, innovation, and collaboration.
Our Retail Distribution - Branch Network
Our Retail Distribution focuses on providing personalized wealth management and financial services to our customers. With over 290 branches and automated banking centers, we serve a significant portion of the adult population in Hong Kong, offering a wide range of products and services to meet their diverse needs.
Key Responsibilities
- Lead, develop, and manage a B3 branch to achieve business objectives and deliver exceptional customer experiences.
- Ensure strict alignment to global standards, operate with the highest standards, and meet all regulatory requirements.
- Minimize risk and maximize operational efficiency while working with the whole branch team, local market, and wider community.
- Play an active role as part of the wider area/regional leadership team and deliver the branch plan, including leads/sales prospect management and overall customer experience.
Requirements
- University degree in Business Administration or a related discipline, or other relevant qualifications such as CFA, CFP, or CFMP.
- Less academically qualified candidates with relevant work experience will also be considered.
- Passes in the HKSI licensing examinations.
- Minimum 10 years' banking experience, with experience in promoting various wealth management products.
- Good communication, interpersonal, and analytical skills.
- Strong self-motivation and drive to succeed, with ability to work under pressure.
- Proficiency in both English and Chinese.
- High level of customer-centricity mindset with dedication to deliver exceptional quality services for customers and manage complex interactions effectively.
- Shown strong situation awareness, strong desire to learn, and able to work in an Agile environment.
- Able to inspire others to achieve their goals/ambitions in a variety of situations.
