Branch Manager District Branch Lead
4 weeks ago
Hang Seng Bank Limited is committed to service excellence and seeks high-calibre professionals to join our branch network as Branch Manager District Branch.
About the Role
The successful candidate will be responsible for leading, developing, and managing the District Branch to ensure achievement of business objectives. This includes ensuring delivery of a consistently excellent customer experience, encouraging customer migration to alternative channels, and ensuring strict alignment to global standards.
Key Responsibilities
- Lead and manage the District Branch team to achieve business objectives
- Ensure delivery of excellent customer experience and customer migration to alternative channels
- Ensure strict alignment to global standards and regulatory requirements
- Minimize risk and maximize operational efficiency
- Work with the whole branch team, local market, and wider community to achieve results
- Play an active role as part of the wider area/regional leadership team
- Deliver the branch plan, including leads/sales prospect management and overall customer experience
Requirements
- University graduate preferred
- Holder of HKIB Associate Retail Wealth Professional (ARWP) or Certified Retail Wealth Professional (CRWP) preferred
- Over 10 years of banking experience with solid leadership and people management experience
- Good communication, interpersonal, and problem-solving skills
- Strong drive to succeed with ability to work under pressure
- Proficiency in both English and Chinese
- Passes in the Insurance Intermediaries Qualifying Examinations/Hong Kong Securities Institute Licensing Examinations
- High level of customer-centricity mindset with dedication to deliver exceptional quality services for customers and manage complex interactions effectively
- Shown strong situation awareness, strong desire to learn, and able to work in Agile environment
- Able to inspire others to achieve their goals/ambitions in a variety of situations
About Us
Hang Seng Bank Limited is a leading financial services organization in Hong Kong and Asia. We offer a wide range of personal and corporate banking services, as well as investment and insurance products. Our mission is to provide exceptional service to our customers and to contribute to the economic and social development of the communities we serve.
Visit our website to learn more about our company culture, values, and career opportunities.
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