District Branch Leadership Position
2 months ago
As a key member of our team, you will be responsible for leading our district branch to achieve business objectives and deliver a consistently excellent customer experience. Your role will involve ensuring strict alignment to global standards, operating with the highest standards that meet all regulatory requirements, and encouraging customer migration to alternative channels.
Key Responsibilities:
- Lead and develop the district branch to achieve business objectives
- Ensure delivery of a consistently excellent customer experience
- Ensure strict alignment to global standards and regulatory requirements
- Encourage customer migration to alternative channels
- Minimize risk and maximize operational efficiency
- Work with the whole branch team, local market, and wider community to achieve results
- Play an active role as part of the wider area/regional leadership team
- Deliver the branch plan, including leads/sales prospect management and overall customer experience
Requirements:
- University graduate preferred
- Holder of HKIB Associate Retail Wealth Professional (ARWP) or Certified Retail Wealth Professional (CRWP) preferred
- Over 10 years of banking experience, with solid leadership and people management experience
- Good communication, interpersonal, and problem-solving skills
- Strong drive to succeed, with ability to work under pressure
- Proficiency in both English and Chinese
- Passes in the Insurance Intermediaries Qualifying Examinations/Hong Kong Securities Institute Licensing Examinations
- High level of customer-centricity mindset with dedication to deliver exceptional quality services for customers and manage complex interactions effectively
- Strong situation awareness, strong desire to learn, and able to work in an Agile environment
- Able to inspire others to achieve their goals/ambitions in a variety of situations
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
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