Digital Branch Service Executive

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

Hang Seng Bank Limited is committed to delivering exceptional customer experiences through its extensive branch network.

Wealth and Personal Banking - Retail Distribution

The Retail Distribution team focuses on personal wealth management and financial services, offering a range of products to affluent and mass integrated account customers. With over 250 branches and service outlets, including Prestige Banking Centres for high-end personal customers, we serve half of the adult population in Hong Kong.

Primary location may not reflect the actual work location, as the branch placement decision is made by RSS Management.

We are seeking a highly skilled professional to join our Digital and Branch Services team as a Digital Branch Service Executive.

Key Responsibilities

  • Manage customer queues and provide efficient, customer-friendly services in the bank hall.
  • Identify opportunities to digitize banking services and enhance customer experiences.
  • Respond promptly to customer requests and ensure service levels meet bank standards.
  • Handle customer issues and escalate when necessary, following supervisor guidance.
  • Contribute to sales targets through referrals and cross-selling efforts.
  • Support non-cash transactions, branch administration, and operational duties, adhering to internal guidelines and control procedures.

Requirements

  • University degree in Business Administration, Marketing, Computer Science, or a related field (fresh graduates welcome).
  • Non-degree holders with at least one year of customer-facing experience preferred.
  • Interest in latest mobile and web technologies and trends.
  • Customer-centric mindset with dedication to delivering exceptional quality services.
  • Excellent English and Chinese language skills, with proficiency in Putonghua an advantage.
  • Strong interpersonal and communication skills.

Salary Range: HKD 40,000 - HKD 60,000 per month (estimated). The compensation package includes benefits such as medical insurance, retirement plans, and performance-based bonuses.



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