Branch Banking Professional

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

A Career with Hang Seng Bank

**Company Overview**

Hang Seng Bank Limited is a leading bank in Hong Kong, committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.

We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Salary

The estimated salary for this position is around $20,000 - $30,000 per month, depending on experience.

Job Description

As a Branch Service Executive I (C), you will be responsible for providing quality service through efficient and customer-friendly counter transactions, supporting the excellent service delivery and ensuring remarkable customer experience.

You will deliver banking services and solutions by understanding customer needs and making appropriate referrals, support branch operations & services and adhere to relevant guidelines and procedures.

Promote e-service registration & improve penetration, and deliver Multi-Channel Engagement.

Required Skills and Qualifications

  • Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered.
  • Strong service orientation with good interpersonal and communication skills.
  • Self-motivated, attentive to detail, eager to learn with positive attitude.
  • Strong level of customer centricity with change mind-set to cope with the on-going business transformation.
  • Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage.

Benefits

  • Attractive basic salary with monthly counter service allowance.
  • Healthcare insurance coverage including yourself and your family.
  • Retirement benefit scheme with employer's contribution.
  • Employee Share Purchase Plan.
  • Work-life balance: 18 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work.
  • Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price.
  • Recognizable corporate training and development program.
  • Progressive career advancement opportunities.


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