Lead Branch Operations Coordinator

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time
About the Role

We are seeking a highly skilled Lead Branch Operations Coordinator to join our team at Bank of China. As a key member of our operations team, you will play a crucial role in ensuring the smooth operation of our branches.

Key Responsibilities
  • Supervise and support counter services to maintain high service quality and operational efficiency.
  • Collaborate with branch managers to plan, execute, and manage counter services, ensuring alignment with bank policies and procedures.
  • Monitor daily counter transactions to identify areas for improvement and ensure compliance with regulatory requirements.
  • Provide exceptional customer service, handling inquiries and complaints in a timely and professional manner.
  • Serve as a communication channel between the branch and other functional units, facilitating effective collaboration and information sharing.
  • Contribute to process improvements by collecting feedback from subordinates and customers, providing recommendations for enhancements.
Requirements
  • Diploma or above, with a preference for HKSI qualifications.
  • A minimum of 2 years of relevant banking experience, with a strong understanding of banking operations and related policies.
  • Excellent communication and negotiation skills, with a good command of English, Chinese, and Putonghua.
  • Ability to handle customer complaints and provide solutions in a timely manner.
About You

You should have a passion for delivering exceptional customer service, a strong focus on operational excellence, and excellent communication skills. If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

What We Offer

As a Lead Branch Operations Coordinator at Bank of China, you will enjoy a competitive salary range of $45,000 - $65,000 per annum, commensurate with your experience and qualifications.



  • Hong Kong, Central and Western District, Hong Kong SAR China Orient Overseas Container Line Limited Full time

    Job SummaryWe are seeking a highly skilled Lead Operations Coordinator to join our team at Orient Overseas Container Line Limited.Key Responsibilities:Represent OOCL in Ocean Operations Coordination Center, handling vessel schedules and daily operations matters of Ocean Alliance services.Prepare and validate operation reports for Ocean Alliance...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time

    Job Summary:The Bank of China is seeking an experienced Banking Operations Specialist to join its team in a Branch role. This position involves supervising and supporting counter services to ensure high-quality service delivery and efficient operations.About the Role:This is a full-time opportunity that requires at least 2 years of relevant banking...


  • Hong Kong, Central and Western District, Hong Kong SAR China Gravitas Recruitment Group Full time

    Job Title: Senior Branch Manager Role in Banking\About the Company: Gravitas Recruitment Group is a leading recruitment agency specializing in banking and finance professionals.\Job Description: We are seeking an experienced Branch Manager to oversee daily branch operations, lead and manage staff, plan business strategies, and ensure high-quality services to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing GroupThe Dah Sing Financial Group is a leading financial services provider in Hong Kong, offering a wide range of banking and insurance services through its network of over 70 branches.We value teamwork, progressiveness, and caring. Our goal is to create a culture that fosters growth and provides an environment where employees can be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Financial GroupThe Dah Sing Financial Group is a leading financial services organization in Hong Kong, offering banking, insurance, and related services through its extensive network of over 70 branches. Our core values revolve around caring, teamwork, and progressiveness. We recognize the uniqueness of each individual, acknowledging their...

  • Senior Branch Manager

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job OverviewWe are seeking an experienced Senior Branch Manager to lead our team and drive business growth in Hong Kong. As a key member of our leadership team, you will be responsible for overseeing sales performance, developing business strategies, and managing a team of professionals.About the RoleThe successful candidate will have a strong background in...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Deliver Exceptional Results as a Branch ManagerAs a key member of our team, you will be responsible for leading our district branch to achieve business objectives and deliver a consistently excellent customer experience. Your role will involve ensuring strict alignment to global standards, operating with the highest standards that meet all regulatory...


  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    Job OverviewWe are seeking a highly skilled Administrative Services Supervisor to join our team at International Executive Service Corps. In this role, you will play a key part in ensuring the efficient management of our administrative support.This is an exciting opportunity for a results-driven individual who can provide leadership and guidance to ensure...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job Title: Branch ManagerHang Seng Bank Limited is committed to service excellence. Our team members are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Hang Seng Bank LimitedJob OverviewWe are seeking a high-calibre professional to join our branch network as Branch Manager B3. This role is responsible for leading, developing, and managing a B3 branch to achieve business objectives, delivering an excellent customer experience, and ensuring alignment with global standards.Key Responsibilities:Lead and manage...


  • Hong Kong, Central and Western District, Hong Kong SAR China E-job agency limited Full time

    Job SummaryWe are seeking a highly skilled and experienced Frontline Logistics Coordinator to join our team at E-job Agency Limited. As a key member of our logistics team, you will be responsible for coordinating and supporting air export/import operations, sales sections, and customer inquiries.Key Responsibilities:Handle e-commerce shipments, receive...


  • Hong Kong, Central and Western District, Hong Kong SAR China KuCoin Exchange Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Administrative Operations Coordinator to join our team at KuCoin Exchange.About the RoleThis is an entry-level position that involves providing administrative support to ensure the smooth operation of our office. The successful candidate will be responsible for overseeing front desk...


  • Hong Kong, Central and Western District, Hong Kong SAR China E-job agency limited Full time

    Job OverviewWe are seeking a highly skilled Freight Operations Coordinator to join our team at E-job agency limited. This role will involve coordinating full set of air import/export operation documents and system key-in, supporting courier cargo processing on site, monitoring and following up export ULD build up and delivery to airport.


  • Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full time

    King Deux Search & Consulting is a leading executive search firm specializing in providing tailored talent solutions for the financial services and commerce sectors.About the RoleWe are seeking an experienced Senior Business Operations Coordinator to join our dynamic team. As a key member of our leadership support team, you will provide high-level...


  • Hong Kong, Central and Western District, Hong Kong SAR China JPC TEXSON LTD Full time

    Company OverviewJPC TEXSON LTD is a renowned European company with over 100 years of history, specializing in ship agency and ship management. With a global presence spanning 40+ offices, we are committed to delivering exceptional services to our clients.The JobWe are seeking an experienced Airport Operations Coordinator to join our team. As a key member of...


  • Hong Kong, Central and Western District, Hong Kong SAR China JPC TEXSON LTD Full time

    Company OverviewJPC Texson Ltd is a renowned European company with over 100 years of rich history and a global presence spanning across 40+ offices worldwide.The Job Title: Cargo Operations CoordinatorWe are seeking an experienced professional to fill the position of Cargo Operations Coordinator, reporting directly to our Senior Operation Manager.Salary: The...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    A Career with Hang Seng Bank**Company Overview**Hang Seng Bank Limited is a leading bank in Hong Kong, committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high-calibre talent by...


  • Hong Kong, Central and Western District, Hong Kong SAR China E-job agency limited Full time

    Seeking an experienced Freight Operations Coordinator to join our client, a Japanese logistics company specializing in domestic and international removal services. Based at Kwai Chung Container Terminal, this role offers a competitive salary and opportunities for career growth.Company OverviewE-job agency limited is proud to partner with this reputable...


  • Hong Kong, Central and Western District, Hong Kong SAR China Tung Wah Group Of Hospitals Full time

    Company OverviewTung Wah Group of Hospitals is a leading healthcare provider in Hong Kong, dedicated to delivering high-quality medical services and promoting community well-being.Job SummaryWe are seeking an experienced Senior Housing Operations Coordinator to join our team. The successful candidate will be responsible for coordinating daily operations and...


  • Hong Kong, Central and Western District, Hong Kong SAR China E-job agency limited Full time

    Job Title: Customer Service Senior CoordinatorWe are seeking a skilled and experienced Customer Service Senior Coordinator to join our team at E-job Agency Limited. Job Summary:The successful candidate will be responsible for providing exceptional customer service, coordinating logistics operations, and supporting sales teams in delivering outstanding...