Lead Branch Operations Coordinator
3 weeks ago
We are seeking a highly skilled Lead Branch Operations Coordinator to join our team at Bank of China. As a key member of our operations team, you will play a crucial role in ensuring the smooth operation of our branches.
Key Responsibilities- Supervise and support counter services to maintain high service quality and operational efficiency.
- Collaborate with branch managers to plan, execute, and manage counter services, ensuring alignment with bank policies and procedures.
- Monitor daily counter transactions to identify areas for improvement and ensure compliance with regulatory requirements.
- Provide exceptional customer service, handling inquiries and complaints in a timely and professional manner.
- Serve as a communication channel between the branch and other functional units, facilitating effective collaboration and information sharing.
- Contribute to process improvements by collecting feedback from subordinates and customers, providing recommendations for enhancements.
- Diploma or above, with a preference for HKSI qualifications.
- A minimum of 2 years of relevant banking experience, with a strong understanding of banking operations and related policies.
- Excellent communication and negotiation skills, with a good command of English, Chinese, and Putonghua.
- Ability to handle customer complaints and provide solutions in a timely manner.
You should have a passion for delivering exceptional customer service, a strong focus on operational excellence, and excellent communication skills. If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
What We OfferAs a Lead Branch Operations Coordinator at Bank of China, you will enjoy a competitive salary range of $45,000 - $65,000 per annum, commensurate with your experience and qualifications.
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