Branch Manager B3

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

A Career with Hang Seng Bank

Hang Seng Bank is committed to delivering exceptional service excellence. Our people are our most valuable asset, and we strive to create a dynamic working environment that fosters growth, innovation, and collaboration. We seek talented individuals who share our passion for service excellence and are dedicated to providing best-in-class products and services to our customers.

Retail Distribution – Branch Network

Our Retail Distribution team focuses on personal wealth management and financial services, offering a comprehensive range of products to our valued customers. With over 290 branches and automated banking centers, we serve a significant portion of the adult population in Hong Kong. We are currently seeking a high-caliber professional to join our branch network as a Branch Manager B3.

Key Responsibilities

  1. Lead, develop, and manage a B3 branch to achieve business objectives.
  2. Ensure delivery of a consistently excellent customer experience and encourage customer migration to alternative channels.
  3. Align with global standards, operate with the highest standards, and ensure regulatory compliance.
  4. Minimize risk and maximize operational efficiency.
  5. Work collaboratively with the branch team, local market, and wider community to achieve results.
  6. Play an active role in the wider area/regional leadership team.
  7. Deliver the branch plan, including leads/sales prospect management and overall customer experience.

Requirements

  1. University degree in Business Administration or a related discipline, or other relevant qualifications such as CFA, CFP, or CFMP.
  2. Less academically qualified candidates with relevant work experience will also be considered.
  3. Passes in the HKSI licensing examinations.
  4. Minimum 10 years' banking experience, with experience in promoting various wealth management products.
  5. Good communication, interpersonal, and analytical skills.
  6. Strong self-motivation and drive to succeed, with ability to work under pressure.
  7. Proficiency in both English and Chinese.
  8. High level of customer-centricity mindset with dedication to deliver exceptional quality services for customers and manage complex interactions effectively.
  9. Shown strong situation awareness, strong desire to learn, and able to work in an Agile environment.
  10. Able to inspire others to achieve their goals/ambitions in a variety of situations.

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