Branch Operations Manager

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time

Job Title: Branch Operations Manager

About The Bank of East Asia

The Bank of East Asia is a leading financial institution in Hong Kong, providing a wide range of banking services to individuals and businesses. We are committed to delivering exceptional customer service and building long-term relationships with our clients.

Job Summary

We are seeking a highly motivated and experienced Branch Operations Manager to join our team. The successful candidate will be responsible for ensuring the smooth operation of our branch, including managing daily transactions, maintaining accurate records, and providing excellent customer service.

Key Responsibilities

* Ensure compliance with Bank's policies and procedures
* Safeguard customer information and Bank's properties
* Assist customers and branch personnel in complaint cases
* Motivate and monitor customer referrals and referral quotas achieved by tellers
* Provide customer service and assist Branch Manager/Assistant Branch Operations Manager in sales-related matters

Requirements

* HKDSE/HKCEE or above, with 5 subjects, including Chinese, English and Mathematics at Level 2/Attained/Grade E or above
* A minimum of 3 years' relevant experience of which 1 year at supervisory level
* Pass in the Hong Kong Securities Institute Licensing Examination or an Exempted/Qualified Securities Dealer
* Passes in the MPF and Insurance Intermediaries Qualifying Examinations
* Sound knowledge of the retail banking business and operations
* Good interpersonal, communication, sales, and management skills
* Self-motivated and able to work under pressure
* Proficiency in both spoken and written English and Chinese, knowledge of Putonghua will be an advantage

What We Offer

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment

If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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