Branch Operations Management Director
3 weeks ago
A Career with Hang Seng Bank
Hang Seng is committed to delivering exceptional service excellence. Our people are our most valuable asset, driving our efforts to enhance performance for customers and provide best-in-class products and services.
Retail Distribution – Branch Operations Management
Hang Seng's Retail Distribution focuses on personal wealth management and financial services, offering one-stop wealth management initiatives for both affluent and mass integrated account customers.
We are seeking a high-calibre professional to join our Branch Operations Management Department as Branch Operations Management Manager.
Key Responsibilities
- To develop and implement procedures related to Branch Network, aiming to identify improvement opportunities in service quality and operation controls.
- To monitor and continuously uplift the compliance standard of branch network, ensuring business activities comply with Group's policies and standards.
- To stay up-to-date with the latest developments in statutory, regulatory, and Group guidelines, identifying necessary operational changes in the branch network.
- To drive the development and implementation of these policies or operational changes.
- To manage the procedures of updating and changing delegated authorities of branches, such as credit authority, signing arrangement, etc.
- To manage administrative works and provide management information and reports for branch operation and control.
- To collaborate closely with operations managers through daily communications and meetings to enhance branch operation smoothness.
- To drive related department coordination and between branch/AMOs on procedure enhancement/streamlining.
Requirements
- University degree in Business Administration or related disciplines.
- Around 10 years' experience in WPB business, preferably with 8 years' experience in branch operations role.
- Ability to demonstrate adherence to branch operations, administrations, incident management, and central cashier support and internal controls.
- Proven record of effective project and program management, including project planning and decision making, identifying priorities, enforcing program governance, managing resources, management reporting, and bringing a wide range of projects to successful completion.
- Strong self-motivation and ability to work independently.
- Proficiency in both English and Cantonese.
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
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