Deputy Branch Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time
Assistant /Deputy Operation Manager (Branch)

Job Summary: We are seeking a highly skilled and experienced Assistant/Deputy Operation Manager to join our team at the Bank of China. The successful candidate will be responsible for supervising and supporting counter services to ensure high-quality service and efficient operations.

Key Responsibilities:

  • Supervise and support counter services to ensure high-quality service and efficient operations;
  • Assist the branch managers in planning, executing, and managing counter services;
  • Monitor and check daily counter transactions to ensure compliance with policies, guidelines, and procedures;
  • Handle customer inquiries and complaints to provide quality customer service;
  • Act as a communication channel between the branch and other functional units;
  • Provide recommendations for operational improvements based on subordinate and customer feedback.

Requirements:

  • Diploma holder or above, with a qualification in HKSI preferred;
  • At least 2 years of relevant banking experience;
  • Sound knowledge of banking operations and related policies;
  • Strong communication and negotiation skills with good command of English and Chinese, including Putonghua;
  • Ability to handle customer complaints effectively.

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