Director of Retail Branches

17 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

About Hang Seng Bank Limited

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We are a leading financial institution in Hong Kong, dedicated to providing exceptional service and innovative products to our customers. Our mission is to be the preferred financial services provider for individuals and businesses.

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Job Summary

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We are seeking an experienced professional to join our team as Director of Retail Branches. As a key member of our leadership team, you will be responsible for formulating and implementing sales and business development plans for our retail branches. Your primary objective will be to achieve assigned business targets and ensure premium customer service standards are met.

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About the Role

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The successful candidate will have at least 8 years of banking experience, with a proven track record in promoting various wealth management products. You will be required to monitor the service standards of branch staff, enforce established internal operations and procedures, and coach and motivate branch staff to build a professional and capable workforce.

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Key Responsibilities

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  • Formulate and implement sales and business development plans for the retail branches
  • Monitor the service standards of branch staff to ensure provision of premium customer services
  • Enforce established internal operation/procedures to mitigate operational risks and ensure strict sales compliance
  • Coach and motivate branch staff to build a professional and capable work force
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Requirements

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To be successful in this role, you will need to possess:

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  • University degree in Business Administration or a related discipline, or other relevant qualifications such as CFA, CFP, or CFMP
  • Passes in the HKSI licensing examinations
  • Minimum 8 years' banking experience, with experience in promoting various wealth management products
  • Good communication, interpersonal, and analytical skills
  • Strong self-motivation and drive to succeed, with ability to work under pressure
  • Proficiency in both English and Chinese
  • High level of customer-centricity mindset with dedication to deliver exceptional quality services for customers and manage complex interactions effectively
  • Able to inspire others to achieve their goals/ambitions in a variety of situations
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Salary and Benefits

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The salary range for this position is $1,200,000 - $1,500,000 per annum, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical insurance, retirement plan, and generous annual leave.

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What We Offer

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We offer a dynamic working environment, good career development opportunities, and competitive compensation packages. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application.

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Contact Information

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Please visit our website at [website URL] to learn more about our company culture and values. We look forward to hearing from you soon.


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