Branch Operations Management Director

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

About Hang Seng Bank

Hang Seng Bank is committed to delivering exceptional service and excellence in all aspects of our business. We strive to attract and retain top talent by offering a dynamic work environment, opportunities for career growth and development, and competitive compensation packages.

Branch Operations Management Role

We are seeking a highly skilled and experienced professional to join our Branch Operations Management team as a Branch Operations Management Manager. The successful candidate will be responsible for formulating and implementing procedures to improve service quality and operational controls within our branch network.

Key Responsibilities

  • Develop and implement procedures to enhance branch network operations and service quality
  • Monitor and maintain compliance standards across the branch network
  • Stay up-to-date with regulatory and industry developments and implement necessary operational changes
  • Drive the development and implementation of policies and operational changes
  • Manage delegated authorities and administrative works for branch operations
  • Collaborate with operations managers to enhance branch operation smoothness
  • Coordinate with related departments to streamline procedures and enhance branch operations

Requirements

  • University degree in Business Administration or related field
  • At least 10 years of experience in WPB business, preferably with 8 years in branch operations
  • Strong understanding of branch operations, administration, and internal controls
  • Proven project management skills, including planning, decision-making, and resource management
  • Excellent communication and self-motivation skills
  • Proficiency in English and Cantonese
  • Strong sense of ownership and customer service mindset

How to Apply

Visit our website to learn more about our career opportunities and apply for this exciting role.



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