Channel Operations Governance Assistant Manager
7 days ago
Job Overview
We are seeking a dedicated professional to oversee our Channel Operations and Distribution Governance. This role is crucial in ensuring that our brokerage channels operate within the regulatory framework and adhere to internal policies.
Key Responsibilities
- Assess and refine the governance framework for brokerage channels to guarantee compliance with regulatory standards and internal protocols.
- Create and update operational manuals and procedures to optimize sales workflows and improve efficiency.
- Conduct thorough risk evaluations to pinpoint potential vulnerabilities in the sales team's operations, focusing on compliance, data security, and process integrity.
- Formulate risk mitigation plans and enforce controls to address identified risks effectively.
- Compile analytical reports and data insights to support senior management in strategic planning and risk management initiatives.
- Handle broker administrative responsibilities, including contract management, documentation oversight, and issue resolution.
- Perform regular audits and evaluations to discover opportunities for enhancing sales methodologies and customer engagement.
- Establish sales quality monitoring systems to assess the sales team's adherence to established quality benchmarks.
- Collaborate with various departments to implement process enhancements and initiatives aimed at boosting sales team effectiveness.
- Design and deliver training sessions to elevate the sales team's expertise in maintaining quality standards and managing risks.
- Stay informed about industry developments, market dynamics, and regulatory shifts impacting the business landscape.
Qualifications
- A Bachelor's degree in Business Administration, Risk Management, or a related discipline.
- 5 to 6 years of experience in sales support, operations, risk assessment, or a comparable role within the insurance sector.
- In-depth knowledge of risk assessment techniques and the ability to recognize and mitigate potential risks.
- Strong familiarity with distribution channel governance and regulatory frameworks.
- Experience in the implementation and management of sales quality tracking systems.
- Detail-oriented, proactive, and highly organized with exceptional time management abilities.
- Outstanding communication and interpersonal skills for effective collaboration with stakeholders.
- Proficient in report generation and data analysis using relevant software tools.
We offer a 5-day work week, competitive salary, MPF, group life and medical insurance, along with excellent career advancement opportunities for the right candidate.
We are committed to equal employment opportunities and encourage applications from all qualified individuals. All application materials will be retained for a period of 24 months following the recruitment process. (All information will be treated with strict confidentiality and used solely for recruitment purposes).
Job Category: Temporary Employee
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