Operational Governance Lead

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full time

**Operational Governance and Controls Role**

We are seeking a highly skilled Operational Governance Lead to join our team at Chubb. The key responsibilities of this role include:

  • Driving offshore governance and controls for quality assurance.
  • Coordinating incident reports across Operations.
  • Delivering timely management reporting.
  • Leading the Admin Service & Quality team to ensure sufficient support on Admin Services.
  • Overseeing offshore daily operations, ensuring smooth and effective operational service supports to internal and external customers.
  • Providing timely coaching, guidance, and training to the team to ensure smooth operation with improvement.
  • Monitoring accuracy and turnaround time on defined service level agreements for regular reporting.
  • Assisting in SOP management as well as compiling and updating manuals and workflow documents if needed.

**Requirements**

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Minimum 5 years of experience in Operations with at least 2 years of supervisory experience.
  • General Insurance with sound knowledge of general insurance products is preferred.
  • Strong time management skills and ability to prioritize tasks effectively.
  • Mature, independent, self-motivated with strong interpersonal and written communication skills.
  • Conscientious, with strong sense of accuracy and quality delivery.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams.
  • Proficient in written and spoken English and Cantonese.
  • Proficient in Microsoft Office and other relevant software programs.

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