Operations Governance and Controls Manager
16 hours ago
At CHUBB, we are seeking a highly skilled Operations Governance and Controls Manager to join our team. This is an exciting opportunity for a motivated individual to drive offshore governance and controls for quality assurance.
Responsibilities:
- Collaborate with the leadership team to develop and implement effective governance frameworks
- Lead the Admin Service & Quality team in ensuring sufficient support on Admin Services
- Oversee offshore daily operations, ensuring smooth and effective operational service supports to internal and external customers
- Develop and implement processes to improve accuracy and turnaround time on defined service level agreements
- Assist in SOP management and compile/update manuals and workflow documents as needed
- Collaborate with other team members to identify and resolve any issues or concerns
Requirements:
- Bachelor's degree in Business Administration, Operations Management, or a related field
- Minimum 5 years of experience in Operations with at least 2 years of supervisory experience
- General Insurance knowledge with sound understanding of general insurance products
- Strong time management skills and ability to prioritize tasks effectively
- Mature, independent, self-motivated individual with strong interpersonal and written communication skills
- Conscientious, with strong sense of accuracy and quality delivery
- Strong analytical and problem-solving skills
- Ability to work collaboratively with cross-functional teams
- Proficient in written and spoken English & Cantonese
- Proficient in Microsoft Office and other relevant software programs
Salary Estimate:
The estimated salary for this role is around $120,000 - $150,000 per annum, depending on experience.
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