Operations Governance and Controls Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full time
Job Description

At CHUBB, we are seeking a highly skilled Operations Governance and Controls Manager to join our team. This is an exciting opportunity for a motivated individual to drive offshore governance and controls for quality assurance.

Responsibilities:

  • Collaborate with the leadership team to develop and implement effective governance frameworks
  • Lead the Admin Service & Quality team in ensuring sufficient support on Admin Services
  • Oversee offshore daily operations, ensuring smooth and effective operational service supports to internal and external customers
  • Develop and implement processes to improve accuracy and turnaround time on defined service level agreements
  • Assist in SOP management and compile/update manuals and workflow documents as needed
  • Collaborate with other team members to identify and resolve any issues or concerns

Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or a related field
  • Minimum 5 years of experience in Operations with at least 2 years of supervisory experience
  • General Insurance knowledge with sound understanding of general insurance products
  • Strong time management skills and ability to prioritize tasks effectively
  • Mature, independent, self-motivated individual with strong interpersonal and written communication skills
  • Conscientious, with strong sense of accuracy and quality delivery
  • Strong analytical and problem-solving skills
  • Ability to work collaboratively with cross-functional teams
  • Proficient in written and spoken English & Cantonese
  • Proficient in Microsoft Office and other relevant software programs

Salary Estimate:

The estimated salary for this role is around $120,000 - $150,000 per annum, depending on experience.



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