Operations Governance and Controls Specialist

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Manager, Operations Governance and Controls to join our team at Chubb. The successful candidate will be responsible for driving offshore governance and controls, ensuring the quality of our operations, and providing timely coaching and guidance to the team.

Key Responsibilities
  • Drive offshore governance and controls to ensure quality assurance and compliance.
  • Coordinate incident reporting across Operations and ensure timely delivery of management reporting.
  • Lead the Admin Service & Quality team to ensure sufficient support on Admin Services and oversee offshore daily operations.
  • Monitor accuracy and turnaround time on defined service level agreements for regular reporting.
  • Assist in SOP management and compile and update manuals and workflow documents as needed.
  • Collaborate with other team members to identify and resolve any issues or concerns.
Requirements
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Minimum 5 years of experience in Operations with at least 2 years of supervisory experience.
  • General Insurance with sound knowledge of general insurance products is preferred.
  • Strong time management skills and ability to prioritize tasks effectively.
  • Mature, independent, self-motivated with strong interpersonal and written communication skills.
  • Conscientious, with strong sense of accuracy and quality delivery.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams.
  • Proficient in written and spoken English & Cantonese.
  • Proficient in Microsoft Office and other relevant software programs.


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