Assistant Manager, Liabilities and FX Specialist

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
About the Role

We are seeking a high-caliber professional to join our department as Assistant Manager, Liabilities and FX. As a key member of our team, you will play a vital role in implementing business growth initiatives and customer acquisition strategies.

Key Responsibilities
  • Assist in the development and implementation of Liabilities/FX business growth initiatives and customer acquisition strategies.
  • Collaborate with different business units to implement programs, including end-to-end process management, target identification, budget planning, frontline training, customer communication, and campaign result evaluation to enhance product penetration and profitability.
  • Implement change and fine-tune processes to shorten processing time, execute customer journey and transaction migration initiatives.
  • Develop customer/product MIs to understand customer behavior, revenue dynamics, and trend, and in turn drive continuous improvement of product development and profitability management.
  • Ensure relevant control measures are in place to minimize the risk exposure of the Bank and meet all internal standards, compliance, policies, and regulations.
Requirements
  • University degree in a related discipline or other relevant qualifications.
  • Minimum of two years solid experience in deposits, FX product management, or other product management experience within Retail Banking.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service delivery.
  • Proven ability to manage complex projects with multiple deadlines and shifting priorities.
  • Strong analytical reasoning and problem-solving capabilities.
  • Numerate and positive individual, with excellent interpersonal skills.
  • Resilient, ability to embrace change.
  • Proficiency in both English and Chinese.

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