Customer Experience Ambassador
22 hours ago
About the Role
As a Customer Service Officer at Bank of China (Hong Kong) Limited, you will play a vital part in delivering exceptional customer experiences through various touchpoints. Your primary responsibility will be to champion the bank's one-stop personal banking services at branches, ensuring seamless interactions with customers.
Key Responsibilities:
- Provide personalized service to clients, identifying their financial needs and offering suitable solutions.
- Foster strong relationships with customers, understanding their requirements and preferences.
- Cross-sell bank products and services appropriately, driving revenue growth while maintaining customer satisfaction.
- Ensure compliance with regulatory requirements, adhering to anti-money laundering standards.
- Support branch operations, contributing to the overall success of the team.
Requirements
For this role, we seek candidates who possess a Secondary School graduate or above qualification. Prior experience in customer-facing roles, preferably in banking, is highly desirable. We value individuals with a strong sense of result orientation, excellent communication skills, and attention to detail. Fluency in English, Cantonese, and Putonghua is essential for effective communication with diverse customer groups.
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