Membership Team Coordinator

3 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time
Job Description

The West Kowloon Cultural District Authority is a museum dedicated to collecting, exhibiting and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries.

Key Responsibilities:
  • Deliver high-quality customer service duties in the member's lounge;
  • Handle customer inquiries and complaints; flag unusual situations or unresolved issues to supervisor;
  • Process membership transactions, including enrollment, renewal, upgrade, and ticket conversion;
  • Proactively promote M+ membership to guests and introduce members' benefits;
  • Promote members-only events or activities;
  • Provide supervision and training to ambassadors when necessary;
  • Perform other ad-hoc duties as required.
Requirements:
  • Higher diploma or above in any discipline;
  • At least 2 years of relevant experience in a customer-facing environment with high visitor volume from retail, tourism, or hospitality industry, or cultural-related venues;
  • Experience in dealing with challenging customers and resolving emergency situations independently;
  • Approachable personality with positive attitude, good team player, and adaptable to dynamic environment;
  • Excellent interpersonal skills, oral and written communication skills in English, Chinese, and Putonghua, and proficiency in other languages an advantage;
  • Ability to work at least 2 days per week, weekends, holidays, and late evenings according to roster determined by authority, actual work schedule and number of work days per week depend on workload demand;
  • Willingness to work at different spaces in the museum, including outdoor locations, prolonged standing and physical lifting may be required.
Working with Us

As a valued member of our team, you will have the opportunity to work in a unique and innovative environment, contributing to the success of our museum.

For interested candidates, please submit your application with detailed CV.



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