Customer Service Process Lead

Our company, Air Charter Service, is a leading charter provider that delivers exceptional experiences to our clients.We are seeking an enthusiastic individual to join our team as a Telemarketing Specialist. As a key member of our sales team, you will be responsible for promoting our services to potential customers through warm calls and other marketing...

Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking,...

About the Position:  We are seeking an experienced Customer Service and Support Lead to join our team at BOC Group Life Assurance Company Limited. As a key member of our customer service team, you will be responsible for supervising the daily operation of hotline teams and ensuring quality and timely services to customers. The position requires a high...

Job Summary: We are seeking a highly motivated and organized Senior Officer to provide administrative support to our marketing teams related to customer service. About the Role: The successful candidate will be responsible for handling deposit creation & rollover, account opening, conducting company searches, AML checking as well as handling customer...

About Us At Zeal Holdings Limited, we're a people-centric company that prides itself on being product-oriented for customer success. With over 15 offices across the globe, our dedicated team of 500+ professionals is passionate about expanding our multicultural and diverse workforce.We offer excellent opportunities to develop your career path and provide you...

Job Overview:We are seeking a highly skilled and experienced Customer Service Representative to join our team at International Executive Service Corps. As a key member of our Direct Channels division, you will be responsible for delivering exceptional customer service and support to our clients through various channels.Main Responsibilities:Provide prompt...

About the Role:We are seeking a motivated and results-driven Banking Customer Support Specialist to join our Retail Banking division. As a key member of our team, you will be responsible for delivering exceptional customer service and support through multiple channels.Key Responsibilities:Deliver consistent quality services, handle customer...

We are seeking an experienced Customer Service Manager to lead our customer service team in Global, with a focus on the global payment industry. The ideal candidate will have a strong background in customer service management and will be responsible for ensuring high-quality service delivery, team training, and the development of a comprehensive customer...

Department/Branch Loans & Credit Operations You will be responsible to assist team supervisor to support in relating to Retail Banking mortgage loan application processing and execute the checker role in daily operation. Main Responsibilities: Perform checking for mortgage loan applications including data capturing accuracy, loan documents/information...

We are seeking an experienced leader to oversee our global customer service team, focusing on the payment industry. Key responsibilities include leading a team of customer service representatives, training and development, database management, performance monitoring, process improvement, cross-functional collaboration, and strategic planning.Job...

Job SummaryHSBC is seeking an experienced Operations and Service Manager to join our team. As a key member of our team, you will be responsible for delivering excellent customer service and ensuring operational efficiency.Key AccountabilitiesTo lead a team of frontline colleagues to deliver service to customers at first point of contactTo develop and...

Job Title: Customer Service Representative/Sales Coordinator Company Overview: ETIMADEN ASIA PACIFIC LIMITED, a foreign subsidiary of Eti Maden, a leading global boron supplier, is seeking a Customer Service Representative/Sales Coordinator to join our dynamic team. Eti Maden specializes in providing refined boron products and solutions across the Asia...

This senior leadership role involves overseeing the daily operations of OCBC's contact centre, ensuring that customer service standards are met and exceeded. The successful candidate will be responsible for managing a team of customer service representatives, developing strategies to improve customer satisfaction, and collaborating with other departments to...

Job DescriptionWe are seeking a skilled and experienced Customer Service Manager to join our team at OCBC. The ideal candidate will have a strong background in customer service, with a focus on delivering exceptional experiences for our customers.Key Responsibilities:Handle inbound and outbound calls or chats from banking and credit card customers.Deliver...

At AIA International Limited, we are committed to creating a healthier, more sustainable future for everyone.We aim to achieve this by fostering a culture of innovation and collaboration that drives meaningful change.About the RoleThis role is responsible for handling customer inquiries and complaints related to various activities within our operation...

At Wonder, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our contact center, you will play a vital role in providing exceptional service to our customers.Job DescriptionWe are looking for an individual who is passionate about delivering outstanding customer experiences....

Key ResponsibilitiesCustomer Service Policy Development: Formulate and improve customer service policies for ToC customers, ensuring alignment with market dynamics and customer needs.Service Process Optimization: Optimize service processes and customer experience design for ToC business, identifying areas for improvement and implementing changes.Customer...

**Job Overview:**We are looking for a skilled Customer Service Specialist to join our team at Reading.**Key Responsibilities:Provide top-notch customer service to clients in the Hong Kong market, ensuring their needs are met and exceeded.Efficiently resolve customer complaints and issues, guaranteeing customer satisfaction.Foster strong communication skills...

About the Role:">We are seeking a highly skilled Customer Service Operations Manager to lead our Cashier department. The ideal candidate will have a proven track record in developing and implementing standard operating procedures, as well as experience in leading system implementation projects.">Key Responsibilities:">Develop and maintain comprehensive...

We are Classy Wheeler Limited, a luxury retail company that collaborates with high-end clients in Hong Kong.Job ResponsibilitiesDeliver exceptional customer service by addressing inquiries and concerns.Manage complaints through effective escalation processes.Provide expert consultation to meet customers' needs and preferences.Cooperate with internal and...