Customer Service Expert
6 days ago
At AIA International Limited, we are committed to creating a healthier, more sustainable future for everyone.
- We aim to achieve this by fostering a culture of innovation and collaboration that drives meaningful change.
About the Role
This role is responsible for handling customer inquiries and complaints related to various activities within our operation process. The successful candidate will have strong communication skills and be able to work effectively with our customers and internal stakeholders to resolve issues.
Key Responsibilities:
- Handle customer inquiries and complaints regarding all activities in the Operation process such as Underwriting, Policy Owner Service, and Claims for different lines of business.
- Report problems, potential crises, and complaints to the supervisor for service improvement.
- Make outbound calls to customers for follow-up cases.
- Execute empowerment guidelines.
- Document call activities in the system and follow-up items in a log sheet or send email to AIAHK Business Partners.
- Work closely with AIAHK Business Partners to resolve complaints and uncertain issues.
- Perform other responsibilities and duties periodically assigned by the supervisor to meet operational and/or other requirements.
Requirements:
- Secondary education graduate with 4 years of working experience.
- Candidates with higher academic qualifications or more relevant working experience may be considered as Customer Service Advisors.
- Minimum 2-3 years of relevant experience in Insurance/Customer Service/Hotline Service.
- Hands-on experience in customer service.
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