Customer Solutions Expert

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Kone México Full time

We zijn op zoek naar een Customer Solutions Expert die zich kan inzetten voor onze klanten en ons bedrijf. Als Senior Manager, Customer Solutions & Engineering, word je verantwoordelijk voor de klanttevredenheid, de veiligheid en de prestaties van apparatuur. Je moet in staat zijn om de verkoop van servicereparaties te managen en de hoeveelheid verkoopleads, de kwaliteit en de verdere verwerking van de verkoopleads te optimaliseren.

Prioriteiten
  • De klanttevredenheid verbeteren op basis van de kwaliteit van service en de nauwgezette communicatie.
  • De veiligheid en prestaties van apparatuur waarborgen.
  • De verkoop van servicereparaties optimaliseren.
  • De hoeveelheid verkoopleads, de kwaliteit en de verdere verwerking van de verkoopleads maximaliseren.
  • Het oplossen van klachten van klanten over de kwaliteit van de service.

Als Customer Solutions Expert zorg je ervoor dat onze klanten hun behoeften hebben. Je bent verantwoordelijk voor het management van de communicatie met klanten, het identificeren van mogelijkheden voor verbetering en het ontwikkelen van strategieën om deze mogelijkheden te realiseren.



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