Customer Success Specialist
4 days ago
Company Overview
At LinkedIn, our mission is to create economic opportunity for every member of the global workforce. We achieve this by providing our customers with powerful connections, valuable insights, and innovative solutions to drive business success.
We are committed to creating a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact on our customers' businesses.
Job Description
The Senior Customer Success Manager (CSM) plays a critical role in ensuring our customers achieve a significant return on investment (ROI) from their LinkedIn Hiring Solutions. This involves partnering closely with assigned sales partners to drive business success and retention.
Key Responsibilities:
- Serving as a Customer Champion and Advocate
- Helping Customers realize value from their investment
- Partnering on customer retention and expansion
As a CSM, you will be tasked with developing and executing strategies to drive customer adoption, enhance customer success, and mitigate churn risk. You will work closely with internal teams to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
Required Skills and Qualifications
To be successful in this role, you will need:
- 5+ years of experience in Customer Success, Account Management/Sales, Consulting, or a related field
- Professional business fluency in verbal and written English, Cantonese, and Mandarin
Preferred Qualifications:
- Strong knowledge of the Customer Success Industry and/or Talent experience
- Ability to understand customer business objectives and challenges and define strategies to implement modern selling programs
- Establish and grow trusted relationships with internal stakeholders and clients
- Proficient organization, project management, and time management skills
Benefits
As a valued member of our team, you will enjoy a range of benefits, including:
- Competitive salary and bonus structure
- Comprehensive health insurance
- Retirement savings plan
- Generous paid time off and holidays
Others
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and driving business success, we encourage you to apply for this exciting opportunity.
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