Client Success Professional

6 days ago


Hong Kong Island, Hong Kong SAR China OSL Full time
Talent Acquisition Lead @ OSL | Listed | Regulated | Crypto Trading Platform

We are seeking a seasoned Customer Success Specialist to drive customer satisfaction and loyalty at OSL. If you have a passion for delivering exceptional customer experiences, we encourage you to apply.

About the Role

The ideal candidate will be responsible for managing customer interactions, collaborating with internal teams, and developing process improvements to enhance the overall customer experience.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via various channels.
  • Collaborate with internal teams to resolve complex issues and improve customer satisfaction.
  • Develop and implement process improvements to increase efficiency and satisfaction.
  • Analyze customer feedback to inform business decisions.
Requirements
  • At least 3 years of experience in customer success/support roles.
  • Strong communication and interpersonal skills.
  • Experience with CRM systems and customer feedback tools.
  • A results-driven approach to problem-solving.


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