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Hotel Guest Services Officer

1 week ago

Hong Kong Island, Hong Kong SAR China Shangri-La Group Full time

We are seeking a highly motivated and enthusiastic individual to join our team as a Hotel Guest Services Officer at Island Shangri-La, Hong Kong.

About the Position:

  1. Deliver exceptional guest service, responding promptly to queries and resolving issues efficiently.
  2. Process guest transactions, handling cash, credit card payments, and room charges with accuracy and professionalism.
  3. Collaborate with colleagues to achieve team objectives, maintaining a positive and supportive work environment.
  4. Stay informed about hotel services and promotions, sharing knowledge with guests and promoting the hotel's offerings.
  5. Contribute to ongoing quality improvement initiatives, suggesting ideas and implementing changes to enhance guest experiences.

Requirements:

  1. Relevant experience in the hotel or service industry, with a proven track record of delivering excellent customer service.
  2. Ability to work effectively in a team environment, supporting colleagues and contributing to a positive team culture.
  3. Excellent command of English, Cantonese, and Putonghua, enabling effective communication with guests from diverse backgrounds.
  4. Flexibility and adaptability, with a willingness to work varied shifts and respond to changing situations.

We Offer:

  • A dynamic and supportive work environment, fostering growth and development opportunities.
  • The chance to work with a leading hospitality brand, shaping the future of the industry.
  • Ongoing training and support, empowering you to excel in your role and achieve your goals.