Senior Guest Experience Coordinator
3 days ago
Rosewood Hong Kong is a leading luxury hotel group that emphasizes a culture of exceptional service. We are seeking a skilled and experienced Associate to join our team as a Guest Relations Manager.
Key Responsibilities- Manage guest relations tasks, including personal assistant roles for special attention guests, in accordance with hotel standards
- Maintain the highest level of service through effective implementation and monitoring of procedures
- Ensure seamless communication with VIP guests regarding arrival and departure information, transportation needs, and other requirements
- Supervise staff performance and address any deficiencies or concerns
- Minimum 4 years of experience in hotel guest relations, with supervisory experience in a luxury environment
- Proficiency in English, Putonghua, and Cantonese is an advantage
- Familiarity with local area and general concierge services, with ability to enforce hotel standards and policies
- Exceptional communication, presentation, interpersonal, and problem-solving skills
-
Guest Experience Coordinator
4 days ago
Hong Kong Island, Hong Kong SAR China Shangri-La Group Full timeThe Shangri-La Group prides itself on its commitment to employee engagement and professional development.We currently have an exciting opportunity for a Guest Experience Coordinator at Island Shangri-La, Hong Kong.In this role, you will be responsible for:Creating personalized experiences for our guests.Ensuring seamless check-in and check-out...
-
Guest Experience Coordinator
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full timeCompany OverviewMandarin Oriental Hotel Group Limited is the award-winning owner and operator of some of the world's most luxurious hotels, resorts, and residences. The group provides legendary service inspired by Asian heritage while representing the cutting-edge of luxury experiences.Job DescriptionThe Guest Relations Officer is responsible for delivering...
-
Guest experience associate
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China COMMON Full timeAbout the job Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt's mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate...
-
Guest experience associate
4 weeks ago
Hong Kong, Hong Kong SAR China COMMON Full timeAbout the job Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real...
-
Guest Experience Associate
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China COMMON Full timeAbout the jobHousing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt's mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate...
-
Guest Experience Host
5 days ago
Hong Kong Island, Hong Kong SAR China Shangri-La Group Full timeHorizon Club Host PositionWe are seeking an experienced and friendly Horizon Club Host to join our team at Island Shangri-La, Hong Kong.Our CultureWe value our people and are committed to creating a positive and inclusive work environment. Our success is built on the efforts and dedication of our employees.Role ResponsibilitiesEngage with guests and provide...
-
Guest Experience Professional
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hyatt Hotels Corporation Full timeWelcome to Hyatt Hotels Corporation, where service excellence is at the heart of everything we do!We invite passionate and devoted individuals to apply for our Guest Service Officer role in the lobby and Concierge area.This exciting opportunity involves providing exceptional customer service, building strong relationships with guests, and going above and...
-
Guest Experience Executive
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Conrad Hong Kong Full timeResponsibilities: Assist Front Office in daily administration works including preparation of reports, maintaining attendance records, assisting in leave applications, taking meeting minutes, data input, and filing. Answer and reply to all correspondence and guest surveys as directed by the Front Office Manager in a prompt and correct manner. Prepare all...
-
Guest Experience Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hotels Full timeAt The Peninsula Hong Kong, we believe in creating memorable experiences for our guests. We invite applications from talented individuals who share our commitment to exceptional service and hospitality.As a leading luxury hotel, we offer a range of opportunities for career progression and personal growth. Our comprehensive training programs and supportive...
-
Guest Experience Strategist
6 days ago
hong kong island, Hong Kong SAR China Lululemon Athletica Full timeAbout the RoleLululemon Athletica is seeking an experienced Store Manager to lead our retail store operations and drive business success.The ideal candidate will have a proven track record of driving sales growth, improving operational efficiency, and developing high-performing teams.Key Responsibilities:Leadership and Performance ManagementDevelop and...
-
Elite Guest Experience Manager
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full timeElite Guest Experience Manager Job SummaryWe are looking for an Elite Guest Experience Manager to join our team at Rosewood Hotel Group. The successful candidate will be responsible for delivering exceptional service to all guests, ensuring that their stay with us is nothing short of unforgettable.Key Performance IndicatorsDeliver exceptional service to all...
-
Guest Service Coordinator
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full timeResponsibilitiesGreet guests with warm welcomes, handle check-in and check-out procedures with accuracy and efficiencyProvide detailed information to guests upon inquiryOffer assistance at the club floor counter and loungeRequirementsDiploma in Hotel Studies or equivalent experienceA minimum of one year in hotel operations, preferably in Front Office or...
-
Personalised Guest Experience Specialist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hotels Full timeWe are looking for a charismatic Concierge Team Lead to join our team at The Peninsula Hong Kong.Key Responsibilities:Build and maintain strong relationships with guests, understanding their needs and preferences.Develop and execute strategies to drive guest satisfaction and loyalty.Lead a high-performing Concierge team, fostering a culture of excellence,...
-
High-End Guest Experience Specialist
3 days ago
Hong Kong Island, Hong Kong SAR China Shangri-La Group Full timeWe believe in investing in our colleagues' learning and development, providing them with opportunities to grow and succeed. Our colleague engagement levels are industry-leading, and we strive to create a positive work environment that fosters collaboration and teamwork.The successful candidate will have the opportunity to contribute to our mission of...
-
Guest relations officer
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Hotel ICON Full timeAre you ready to stand out among the next-generation of hospitality leaders? We are looking for Guest Relations Officer - Rooms at Front Office Department: Job Responsibilities: Maintain a high quality of services offered to guests through maximum recognition and attention from arrival through departure. Coordinate with F&B team to provide club lounge...
-
Guest Services Manager
3 days ago
Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full timeWe are Rosewood Hong Kong, a hotel group that values innovation and hospitality. As a Guest Relations Manager, you will be responsible for delivering exceptional experiences to our guests.About the RoleCoordinating guest relations activities, including personalized services for VIPs, in line with our high standardsLeading by example, demonstrating expertise...
-
Employee Experience Coordinator
18 hours ago
Hong Kong Island, Hong Kong SAR China EVISU Full timeEVISU Group is seeking an Employee Experience Coordinator to join our team. In this role, you will be responsible for creating a positive and inclusive work environment for employees across APAC regions.You will coordinate employee onboarding and offboarding processes, including contract preparation, new joiner orientation, final payment calculation, and...
-
Guest Services Assistant
4 days ago
Hong Kong Island, Hong Kong SAR China Kai Tak Sports Park Full timeAbout the JobWe are seeking a highly organized and communicative individual to join our Event Operations team as a Front-of-House Support Staff. As a key point of contact for guests, you will be responsible for ensuring a positive experience at our Indoor Sports Centre and Youth Sports Ground.In this role, you will work closely with the Assistant Manager to...
-
Guest service agent
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Ritz-Carlton, Hong Kong Full time4 days ago Be among the first 25 applicants Direct message the job poster from The Ritz-Carlton, Hong Kong Human Resources Manager at The Ritz-Carlton, Hong Kong Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service—a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to...
-
Senior Food Service Coordinator
5 days ago
Hong Kong Island, Hong Kong SAR China Shangri-La Group Full timeThe Shangri-La Group operates five properties in Hong Kong, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club. We offer guests an array of options across different brands to suit every guest's needs.We are seeking a motivated individual to support our team as an Assistant Manager...