Senior Guest Experience Coordinator

3 days ago


Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full time

Rosewood Hong Kong is a leading luxury hotel group that emphasizes a culture of exceptional service. We are seeking a skilled and experienced Associate to join our team as a Guest Relations Manager.

Key Responsibilities
  • Manage guest relations tasks, including personal assistant roles for special attention guests, in accordance with hotel standards
  • Maintain the highest level of service through effective implementation and monitoring of procedures
  • Ensure seamless communication with VIP guests regarding arrival and departure information, transportation needs, and other requirements
  • Supervise staff performance and address any deficiencies or concerns
Requirements
  • Minimum 4 years of experience in hotel guest relations, with supervisory experience in a luxury environment
  • Proficiency in English, Putonghua, and Cantonese is an advantage
  • Familiarity with local area and general concierge services, with ability to enforce hotel standards and policies
  • Exceptional communication, presentation, interpersonal, and problem-solving skills


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