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Guest Experience Strategist

1 week ago

hong kong island, Hong Kong SAR China Lululemon Athletica Full time

About the Role

Lululemon Athletica is seeking an experienced Store Manager to lead our retail store operations and drive business success.

The ideal candidate will have a proven track record of driving sales growth, improving operational efficiency, and developing high-performing teams.

Key Responsibilities:

Leadership and Performance Management

  • Develop and implement a talent acquisition strategy to build a strong and diverse team.
  • Provide ongoing learning and development opportunities to support team growth and performance.
  • Engage in regular career discussions with team members to support their growth and development.
  • Recognize and reward team members for their contributions and achievements.

Guest Experience and Community Engagement

  • Work collaboratively with team members to ensure a seamless and engaging guest experience.
  • Lead by example, demonstrating a commitment to providing excellent service and ensuring a welcoming store environment.
  • Cultivate relationships with community partners to drive engagement and sales.

Operational Excellence and Business Acumen

  • Manage store profitability, labor hours, and annual sales targets.
  • Analyze data and metrics to inform business decisions and drive strategic initiatives.
  • Develop and implement strategies to drive sales growth and improve operational efficiency.
  • Maintain accurate records and reports to track store performance.

Requirements and Qualifications

  • 2+ years of retail or sales management experience.
  • Proven track record of driving sales growth and improving operational efficiency.
  • Strong business acumen, including financial analysis and strategic planning.
  • Excellent communication and interpersonal skills.

What We Offer

  • Competitive base pay.
  • Opportunities for professional growth and development.
  • A supportive and inclusive work environment.
  • Employee discounts and perks.
  • A comprehensive benefits package.
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