Guest Experience Optimizer

The Shangri-La Group prides itself on its commitment to employee engagement and professional development.We currently have an exciting opportunity for a Guest Experience Coordinator at Island Shangri-La, Hong Kong.In this role, you will be responsible for:Creating personalized experiences for our guests.Ensuring seamless check-in and check-out...

Horizon Club Host PositionWe are seeking an experienced and friendly Horizon Club Host to join our team at Island Shangri-La, Hong Kong.Our CultureWe value our people and are committed to creating a positive and inclusive work environment. Our success is built on the efforts and dedication of our employees.Role ResponsibilitiesEngage with guests and provide...

Welcome to Hyatt Hotels Corporation, where service excellence is at the heart of everything we do!We invite passionate and devoted individuals to apply for our Guest Service Officer role in the lobby and Concierge area.This exciting opportunity involves providing exceptional customer service, building strong relationships with guests, and going above and...

Responsibilities: Assist Front Office in daily administration works including preparation of reports, maintaining attendance records, assisting in leave applications, taking meeting minutes, data input, and filing. Answer and reply to all correspondence and guest surveys as directed by the Front Office Manager in a prompt and correct manner. Prepare all...

Rosewood Hong Kong is a leading luxury hotel group that emphasizes a culture of exceptional service. We are seeking a skilled and experienced Associate to join our team as a Guest Relations Manager.Key ResponsibilitiesManage guest relations tasks, including personal assistant roles for special attention guests, in accordance with hotel standardsMaintain the...

About the job Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real...

About the job Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt's mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate...

Company OverviewMandarin Oriental Hotel Group Limited is the award-winning owner and operator of some of the world's most luxurious hotels, resorts, and residences. The group provides legendary service inspired by Asian heritage while representing the cutting-edge of luxury experiences.Job DescriptionThe Guest Relations Officer is responsible for delivering...

About the jobHousing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt's mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate...

What We OfferWe're committed to supporting our colleagues' growth and development, offering a range of benefits and opportunities to help them succeed. Some of the perks include:A comprehensive training program to enhance your skills and knowledge.A competitive salary and benefits package.The opportunity to work with a global leader in hospitality.Access to...

Elite Guest Experience Manager Job SummaryWe are looking for an Elite Guest Experience Manager to join our team at Rosewood Hotel Group. The successful candidate will be responsible for delivering exceptional service to all guests, ensuring that their stay with us is nothing short of unforgettable.Key Performance IndicatorsDeliver exceptional service to all...

Job SummaryWe are seeking a skilled Strategic Inventory Manager to join our team in APAC. As a key member of our cross-functional team, you will be responsible for the strategic execution of inventory flow, including optimization of inventory supply quantification & deployment to maximize potential of guest demand.You will leverage systems, tools, and data...

We are looking for a charismatic Concierge Team Lead to join our team at The Peninsula Hong Kong.Key Responsibilities:Build and maintain strong relationships with guests, understanding their needs and preferences.Develop and execute strategies to drive guest satisfaction and loyalty.Lead a high-performing Concierge team, fostering a culture of excellence,...

We believe in investing in our colleagues' learning and development, providing them with opportunities to grow and succeed. Our colleague engagement levels are industry-leading, and we strive to create a positive work environment that fosters collaboration and teamwork.The successful candidate will have the opportunity to contribute to our mission of...

Key ResponsibilitiesGuest (i.e., Customer) Experience: Interact with guests to ensure a great guest experience, assess their needs, provide customized solutions, and facilitate seamless transactions.Working with Others: Contribute to a respectful team environment, establish supportive relationships, and collaborate with colleagues to ensure optimal guest...

About UsRosewood Hotel Group is a luxury hotel group with a rich history and a commitment to excellence. Our mission is to create unforgettable experiences for our guests through our passion for service, innovation, and refinement.About the ProgrammeOur 12-month accelerated development journey is designed to equip talented individuals with the skills and...

About the JobWe are seeking a highly organized and communicative individual to join our Event Operations team as a Front-of-House Support Staff. As a key point of contact for guests, you will be responsible for ensuring a positive experience at our Indoor Sports Centre and Youth Sports Ground.In this role, you will work closely with the Assistant Manager to...

Guest Service Lead Job DescriptionThe Langham, Hong Kong invites applications for a Guest Service Lead position. We seek a motivated and experienced individual to lead our Concierge team in delivering exceptional guest experiences.Your Key Responsibilities:Lead and motivate the Concierge team to achieve high levels of guest satisfaction and loyalty.Develop...

Delivering Effortless ExperiencesWe are seeking a Guest Service Agent who will deliver exceptional customer service, creating unforgettable experiences for our guests. As a key member of our Front Office team, you will be responsible for ensuring seamless guest interactions from arrival to departure.Greet guests warmly and check them in/out...

Key Responsibilities:The successful candidate will be responsible for handling restaurant reservations and ensuring timely and accurate entry and updates of reservations.They will also handle in-room dining orders from hotel guests and respond to incoming and outgoing calls in a friendly and efficient manner.In addition, they will record and process wake-up...