Guest Services Agent

3 days ago


Hong Kong Island, Hong Kong SAR China Conrad Hong Kong Full time

Key Responsibilities:

The successful candidate will be responsible for handling restaurant reservations and ensuring timely and accurate entry and updates of reservations.

They will also handle in-room dining orders from hotel guests and respond to incoming and outgoing calls in a friendly and efficient manner.

In addition, they will record and process wake-up calls accurately and handle guest messages promptly.

Requirements:

Form 6 or above with a certificate in Hospitality Management and at least one year of relevant experience are necessary.

Strong customer service skills and excellent communication skills are essential.


  • Guest service agent

    3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China The Ritz-Carlton, Hong Kong Full time

    4 days ago Be among the first 25 applicants Direct message the job poster from The Ritz-Carlton, Hong Kong Human Resources Manager at The Ritz-Carlton, Hong Kong Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service—a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to...

  • Guest service agent

    3 weeks ago


    Hong Kong, Hong Kong SAR China The Ritz-Carlton, Hong Kong Full time

    4 days ago Be among the first 25 applicants Direct message the job poster from The Ritz-Carlton, Hong Kong Human Resources Manager at The Ritz-Carlton, Hong Kong Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service—a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to...

  • Front office agent

    1 week ago


    Hong Kong, Central and Western District, Hong Kong SAR China The Ritz-Carlton, Hong Kong Full time

    Human Resources Manager at The Ritz-Carlton, Hong Kong Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service—a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to life for our guests. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to...


  • Hong Kong Island, Hong Kong SAR China Kai Tak Sports Park Full time

    About the JobWe are seeking a highly organized and communicative individual to join our Event Operations team as a Front-of-House Support Staff. As a key point of contact for guests, you will be responsible for ensuring a positive experience at our Indoor Sports Centre and Youth Sports Ground.In this role, you will work closely with the Assistant Manager to...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIR ONE Full time

    Customer Service Agent/ Operations Agent (Cargo Airline)AIR ONE (AO) is seeking an experienced and proactive Customer Service Agent to oversee the airline CARGO operations of the Hong Kong branch.Key Responsibilities include:Act as the primary contact for airlines, freight forwarders, and ground handling agents.Address customer inquiries related to cargo...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hyatt Centric Victoria Harbour Hong Kong Full time

    At Hyatt Centric Victoria Harbour Hong Kong, we are seeking a dedicated Guest Services Officer to join our team.The ideal candidate will be responsible for ensuring the efficient operation of the restaurant and providing exceptional service to our guests. Key responsibilities include greeting guests at the front of the restaurant and managing the overall...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Ritz-Carlton, Hong Kong Full time

    4 days ago Be among the first 25 applicants Direct message the job poster from The Ritz-Carlton, Hong Kong Human Resources Manager at The Ritz-Carlton, Hong Kong Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service—a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to...


  • Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full time

    **Job Overview**We are seeking an exceptional individual to join our team as a Guest Service Manager, responsible for overseeing the daily operation and performance of the butler team at Rosewood Hotel Group.

  • Guest Services Manager

    17 hours ago


    Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full time

    We are Rosewood Hong Kong, a hotel group that values innovation and hospitality. As a Guest Relations Manager, you will be responsible for delivering exceptional experiences to our guests.About the RoleCoordinating guest relations activities, including personalized services for VIPs, in line with our high standardsLeading by example, demonstrating expertise...


  • Hong Kong Island, Hong Kong SAR China Black Swan Group Full time

    Black Swan Group is seeking an experienced Guest Services Associate to provide exceptional customer experiences.Job Description:The successful candidate will be responsible for managing Front of House operations, ensuring seamless delivery of services.Coordinating meeting room bookings and events.Providing excellent customer service.Developing strong...


  • Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full time

    As a Guest Relations Officer at the Miramar Group, you will be responsible for delivering exceptional guest experiences.This role entails building relationships with guests, resolving any issues that may arise, and promoting a positive image of the company.Developing strong connections with guests through personalized interactions.Effectively addressing...


  • Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full time

    Job OverviewThe Miramar Group seeks a skilled Guest Relations Officer to provide exceptional guest service and ensure seamless hospitality experiences.


  • Hong Kong Island, Hong Kong SAR China Lululemon Athletica Part time

    Key ResponsibilitiesGuest Experience: Provide customized solutions for guests, offer technical product education, and facilitate seamless transactions.Working with Others: Contribute to a respectful team environment, establish supportive relationships with colleagues, and collaborate to ensure optimal guest experiences.Operations: Perform product...


  • Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time

    Rosewood Hong Kong celebrates a culture of intimacy and refinement, empowering our associates to create lasting memories for our guests.Located on the majestic harbour, our hotel is seeking passionate and engaged associates to join our team.Essential DutiesRespond promptly to guest inquiries, offering recommendations and information about hotel services and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full time

    ResponsibilitiesGreet guests with warm welcomes, handle check-in and check-out procedures with accuracy and efficiencyProvide detailed information to guests upon inquiryOffer assistance at the club floor counter and loungeRequirementsDiploma in Hotel Studies or equivalent experienceA minimum of one year in hotel operations, preferably in Front Office or...


  • Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full time

    Job DescriptionThe Guest Experience Manager is responsible for ensuring that all guests have a personalized and memorable stay at Rosewood Hotel Group. This involves being proactive in anticipating guest needs and preferences.Compile daily reports on upcoming arrivals and in-house Special Attention Guests to ensure seamless service delivery.Collaborate with...

  • Guest Services Officer

    14 hours ago


    Hong Kong, Central and Western District, Hong Kong SAR China Hyatt Centric Victoria Harbour Hong Kong Full time

    Job Responsibilities:Greet guests at the front of the restaurantEnsure the efficient restaurant operationMinimum Requirements:1 year relevant experience in hotels / clubsShift duty is requiredImmediately available is highly preferredFresh Graduate with guest relations experience is welcomeBenefits:Dental & Medical BenefitAttractive Salary Package5-day...


  • Hong Kong Island, Hong Kong SAR China Ovolo Group Full time

    Delivering Effortless ExperiencesWe are seeking a Guest Service Agent who will deliver exceptional customer service, creating unforgettable experiences for our guests. As a key member of our Front Office team, you will be responsible for ensuring seamless guest interactions from arrival to departure.Greet guests warmly and check them in/out...


  • Hong Kong Island, Hong Kong SAR China Shangri-La Group Full time

    The Shangri-La Group prides itself on its commitment to employee engagement and professional development.We currently have an exciting opportunity for a Guest Experience Coordinator at Island Shangri-La, Hong Kong.In this role, you will be responsible for:Creating personalized experiences for our guests.Ensuring seamless check-in and check-out...


  • Hong Kong Island, Hong Kong SAR China Shangri-La Group Full time

    Horizon Club Host PositionWe are seeking an experienced and friendly Horizon Club Host to join our team at Island Shangri-La, Hong Kong.Our CultureWe value our people and are committed to creating a positive and inclusive work environment. Our success is built on the efforts and dedication of our employees.Role ResponsibilitiesEngage with guests and provide...