Personalized Guest Experience Specialist

6 days ago


Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full time

Key Performance Indicators (KPIs):

- Provide exceptional guest service, anticipating their needs and exceeding expectations.
- Develop and maintain a deep understanding of guest preferences and habits to tailor services accordingly.
- Foster a positive team culture, promoting open communication, empathy, and respect among team members.
- Collaborate closely with other departments to ensure seamless service delivery.



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