Personalized Guest Experience Specialist
6 days ago
Key Performance Indicators (KPIs):
- Provide exceptional guest service, anticipating their needs and exceeding expectations.
- Develop and maintain a deep understanding of guest preferences and habits to tailor services accordingly.
- Foster a positive team culture, promoting open communication, empathy, and respect among team members.
- Collaborate closely with other departments to ensure seamless service delivery.
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Personalized Service Specialist
6 days ago
Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full timeKey ResponsibilitiesThe Personalized Service Specialist will be responsible for ensuring that all guests receive personalized and exceptional service during their stay at Rosewood Hotel Group.Search guest backgrounds, photos, and interests prior to arrival to enhance recognition and personalization.Compile daily reports on upcoming arrivals and in-house...
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Guest Experience Manager
6 days ago
Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full timeJob DescriptionThe Guest Experience Manager is responsible for ensuring that all guests have a personalized and memorable stay at Rosewood Hotel Group. This involves being proactive in anticipating guest needs and preferences.Compile daily reports on upcoming arrivals and in-house Special Attention Guests to ensure seamless service delivery.Collaborate with...
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Guest Experience Coordinator
2 days ago
Hong Kong Island, Hong Kong SAR China Shangri-La Group Full timeThe Shangri-La Group prides itself on its commitment to employee engagement and professional development.We currently have an exciting opportunity for a Guest Experience Coordinator at Island Shangri-La, Hong Kong.In this role, you will be responsible for:Creating personalized experiences for our guests.Ensuring seamless check-in and check-out...
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Guest Experience Executive
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Conrad Hong Kong Full timeResponsibilities: Assist Front Office in daily administration works including preparation of reports, maintaining attendance records, assisting in leave applications, taking meeting minutes, data input, and filing. Answer and reply to all correspondence and guest surveys as directed by the Front Office Manager in a prompt and correct manner. Prepare all...
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Senior Guest Experience Coordinator
24 hours ago
Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full timeRosewood Hong Kong is a leading luxury hotel group that emphasizes a culture of exceptional service. We are seeking a skilled and experienced Associate to join our team as a Guest Relations Manager.Key ResponsibilitiesManage guest relations tasks, including personal assistant roles for special attention guests, in accordance with hotel standardsMaintain the...
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Guest Experience Manager
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hotels Full timeAt The Peninsula Hong Kong, we believe in creating memorable experiences for our guests. We invite applications from talented individuals who share our commitment to exceptional service and hospitality.As a leading luxury hotel, we offer a range of opportunities for career progression and personal growth. Our comprehensive training programs and supportive...
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Guest Experience Host
4 days ago
Hong Kong Island, Hong Kong SAR China Shangri-La Group Full timeHorizon Club Host PositionWe are seeking an experienced and friendly Horizon Club Host to join our team at Island Shangri-La, Hong Kong.Our CultureWe value our people and are committed to creating a positive and inclusive work environment. Our success is built on the efforts and dedication of our employees.Role ResponsibilitiesEngage with guests and provide...
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Personalised Guest Experience Specialist
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hotels Full timeWe are looking for a charismatic Concierge Team Lead to join our team at The Peninsula Hong Kong.Key Responsibilities:Build and maintain strong relationships with guests, understanding their needs and preferences.Develop and execute strategies to drive guest satisfaction and loyalty.Lead a high-performing Concierge team, fostering a culture of excellence,...
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Guest experience associate
3 weeks ago
Hong Kong, Hong Kong SAR China COMMON Full timeAbout the job Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real...
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Guest experience associate
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China COMMON Full timeAbout the job Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt's mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate...
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Guest Experience Associate
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China COMMON Full timeAbout the jobHousing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt's mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate...
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High-End Guest Experience Specialist
1 day ago
Hong Kong Island, Hong Kong SAR China Shangri-La Group Full timeWe believe in investing in our colleagues' learning and development, providing them with opportunities to grow and succeed. Our colleague engagement levels are industry-leading, and we strive to create a positive work environment that fosters collaboration and teamwork.The successful candidate will have the opportunity to contribute to our mission of...
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Guest Experience Strategist
4 days ago
hong kong island, Hong Kong SAR China Lululemon Athletica Full timeAbout the RoleLululemon Athletica is seeking an experienced Store Manager to lead our retail store operations and drive business success.The ideal candidate will have a proven track record of driving sales growth, improving operational efficiency, and developing high-performing teams.Key Responsibilities:Leadership and Performance ManagementDevelop and...
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Elite Guest Experience Manager
20 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full timeElite Guest Experience Manager Job SummaryWe are looking for an Elite Guest Experience Manager to join our team at Rosewood Hotel Group. The successful candidate will be responsible for delivering exceptional service to all guests, ensuring that their stay with us is nothing short of unforgettable.Key Performance IndicatorsDeliver exceptional service to all...
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Guest Service Specialist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part timeCompany Overview:\Lululemon Athletica is a global leader in the athletic apparel industry, dedicated to creating high-quality, technical athletic apparel for men and women. Our mission is to create products that inspire people to achieve their full potential, both on and off the mat.\Job Description:\This Educator role is a critical component of our store...
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Retail Experience Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Part timeAbout UsLululemon Athletica is an innovative performance apparel company that empowers people to live their best lives through yoga, running, training, and other athletic pursuits. Our commitment to innovation, inclusivity, and sustainability drives us to create transformational products and experiences that support our guests in achieving their goals.The...
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Guest Services Professional
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full timeAs a Guest Relations Officer at the Miramar Group, you will be responsible for delivering exceptional guest experiences.This role entails building relationships with guests, resolving any issues that may arise, and promoting a positive image of the company.Developing strong connections with guests through personalized interactions.Effectively addressing...
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Guest Services Manager
24 hours ago
Hong Kong Island, Hong Kong SAR China Rosewood Hotel Group Full timeWe are Rosewood Hong Kong, a hotel group that values innovation and hospitality. As a Guest Relations Manager, you will be responsible for delivering exceptional experiences to our guests.About the RoleCoordinating guest relations activities, including personalized services for VIPs, in line with our high standardsLeading by example, demonstrating expertise...
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Guest Relations Liaison
23 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full timeJob Opportunities Guest Relations Liaison Job Details Business Unit: Hospitality ServicesJob ID: HS-001The Job Welcome guests and handle check-in, check-out processes with accuracy.Provide information and assistance at the club floor counter and lounge.Required Skills and Qualifications Diploma in Hotel Studies1 year of hotel operations experience,...
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Guest Service Coordinator
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full timeResponsibilitiesGreet guests with warm welcomes, handle check-in and check-out procedures with accuracy and efficiencyProvide detailed information to guests upon inquiryOffer assistance at the club floor counter and loungeRequirementsDiploma in Hotel Studies or equivalent experienceA minimum of one year in hotel operations, preferably in Front Office or...