Claims Director

4 days ago


Hong Kong Island, Hong Kong SAR China Well Link Financial Group Full time
Job Description

As a senior professional in the insurance industry, you will be responsible for leading the claims management team at Well Link Financial Group. Your primary goal will be to ensure that all general insurance claims are handled in compliance with policies and the Claims Handling Guide.

  • We are seeking an experienced leader to manage our claims staff, ensuring team morale, effective training, and adherence to protocols.
  • You will deliver high-quality claims service, addressing escalated complaints and ensuring first-contact resolution.
  • The successful candidate will review and approve claims within pre-defined authority limits, including complex and litigation cases.
  • We require someone to handle pre-trial settlements, court proceedings, and provide advice on legal procedures; attend court hearings with panel solicitors.
  • You will prepare necessary legal documentation for civil litigation and criminal offences.
  • This role involves developing and implementing claims processes to meet business goals, control costs, and ensure compliance.
  • We need someone to manage relationships with claims service providers and partners to meet service standards.
  • The ideal candidate will conduct file reviews, audits, and identify risks, including fraud or claims leakage.
  • They will analyse claims performance, generate reports, and provide feedback on policy issues to internal teams.
  • This position requires participation in process improvement initiatives and contributing suggestions for operational efficiency.


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