Customer Service Director

6 days ago


Hong Kong Island, Hong Kong SAR China HSBC Full time

Wealth and Personal Banking (WPB) at HSBC is dedicated to delivering exceptional customer experiences through innovative solutions and best-in-class capabilities.

As a Customer Service Manager III, you'll play a critical role in driving branch success and promoting operational excellence. Your primary responsibilities will include leading branch operations, supervising performance, and implementing changes to improve service standards.

You'll also be responsible for mentoring staff, identifying coaching needs, and ensuring all customer interfacing jobs are resourced by appropriately trained staff. Collaboration with colleagues across streams is essential to deliver branch goals and instill HSBC's core values and business principles.

  1. Drive Branch Success
  2. Improve Service Standards
  3. Mentor Staff
  4. Identify Coaching Needs
  5. Resource Customer Jobs
  6. Collaborate Across Streams
  7. Instill Core Values


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