Account Relationship Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
About the Role

We are seeking a highly motivated and experienced Account Relationship Manager to join our team in Hong Kong. As a key member of our retail banking department, you will be responsible for delivering exceptional customer service and promoting our personal banking services.

Job Description

Responsibilities:

  • Champion our one-stop personal banking services at Contact Centre and deliver quality services to customers through inbound and outbound calls, grasping opportunities to cross-sell appropriately.

  • Serve as the day-to-day contact for customers on investment, insurance, other banking products, and provide after-sales service & support.

  • Identify and develop long-term relationships with existing and prospective customers.

  • Provide relevant and suitable products and services to meet customers' financial needs, achieving business targets.

  • Address customer feedback / complaints professionally.

  • Assist superiors in implementing unit development guidelines and policies.

Requirements

Qualifications:

  • Degree or above.
  • With qualifications in IIQE and HKSI preferred.
  • Sound knowledge and at least 4 years of relevant working experience in retail banking services and products, including but not limited to insurance and investment products.
  • Strong ability to cope with fast & dynamic pace, remarkable organizing & problem-solving techniques.
  • Customer-focused, independent, self-motivated, and able to work under pressure.
  • Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written, including Putonghua.
  • Proficient in PC applications, such as MS Office and Chinese inputs.
  • May require on-shift duty as needed.
  • Applicants with less experience may be considered for Deputy / Assistant Personal Banking Manager.
What We Offer

A competitive salary range of HKD 40,000 - 60,000 per month, depending on experience, plus benefits and career advancement opportunities within Bank of China (Hong Kong) Limited.



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