Senior Account Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China TÜV SÜD Full time

About the Role:

As a Senior Specialist/Key Account Manager, you will be responsible for managing the relationship with Key Accounts by providing responsive and effective service.

Drive sales and vendor outreach process to achieve sales targets through planning and cross sales execution for assigned Key Account.

You will be responsible for checking Key Accounts' documentation (such as artwork, packaging, user instruction manuals) according to clients' requirements and standards when the involvement of a native speaker is requested.

Act as Interface to Global sales team and first contact to local sourcing/QA office of retailers/importers when needed.

Ensure and monitor compliance of TÜV SÜD offices/labs with the quality processes of the Key Accounts: SOPs, technical requirements, standard reports, pricing, etc...), develop tailor-made QA processes for KA clients.

Ensure on-time delivery of quality reports that meet the requirements and contractual terms agreed upon with the Key Accounts.

Support in implementing all client-specific test requirements and procedures in close cooperation with lab and Key Accounts.

Provide training for the concerned TÜV SÜD offices/labs on the standard operating procedures applicable to each Key Account.

Control data upload for some Key Accounts that are using database IT systems.

Cooperate with engineers to develop test programs with laboratory when customers need new test development.

About You:

Suitable bachelor's degree or comparable background in related industries.

Minimum 3 years related working experience.

Strong working knowledge in terms of quality and applicable test standards/regulations or product development or product sourcing.

Able to interpret technical information and transmit to the global subsidiaries.

Native French/German speaker. Fluent in written and spoken English. Additional languages would be a strong plus.

Good communication and interpersonal skills to build internal/external partnership at different levels and demonstrate corporate professionalism.

Strong sales skills and experience with client management.

Proficiency in Microsoft applications/CRM experience would be helpful.

Pro-active and customer-oriented; able to handle various tasks and priorities.



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