Business Development Associate

2 weeks ago


Kowloon, Kowloon City, Hong Kong SAR China HTK Full time
About HTK

HTK is a leading organization that values exceptional customer service and dedication to delivering outstanding results.

Job Title: Account Service OfficerEstimated Salary: $40,000 - $60,000 per annumDescription:

We are seeking an experienced and skilled Account Service Officer to join our team. As a key member of our customer service division, you will be responsible for handling customer inquiries, resolving issues, and providing seamless support to our clients.

Key Responsibilities:
  • Manage customer relationships through effective communication and issue resolution.
  • Provide timely and accurate information to customers regarding their accounts and services.
  • Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
  • Identify opportunities to upsell and cross-sell services to customers.
  • Meet or exceed performance targets and benchmarks in a fast-paced environment.
Requirements:

To succeed in this role, you will need:

  • A diploma or degree in Business Administration, Information Technology, or related field; or equivalent work experience.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and creatively.
  • Proficiency in Microsoft Office and other relevant software applications.
  • Good command of both spoken and written English and Chinese.
Benefits:
  • 14 days annual leave
  • 17 days public holidays
  • Birthday leave
  • Extra leaves, including marriage leave, court leave, examination leave, volunteer leave, and compassionate leave


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