Senior Associate

7 days ago


Kowloon, Kowloon City, Hong Kong SAR China CTBC Bank Co., Ltd., Hong Kong Branch Full time

We are seeking a highly skilled Senior Associate to join our General Banking Service team in Hong Kong. As a key member of our operations and IT department, you will be responsible for delivering exceptional customer service through phone calls and emails.

About the Role
  • Handle customers' enquiries and address problems with electronic banking, ensuring timely resolution.
  • Coordinate with relevant departments to ensure smooth application form submissions.
  • Provide exceptional support to VIP clients, following up on transaction requests until completion.
Requirements
  • Bachelor's degree or higher in a related field.
  • At least 3 years of experience in a similar role.
  • Pleasant personality with excellent interpersonal and communication skills.
  • Able to work independently and as part of a team, providing professional advice.
  • Strong command of written and spoken English and Chinese, especially Mandarin.
  • Immediate availability is preferred.
Competitive Package

We offer a competitive salary, commensurate with experience, to the right candidate. If you are a motivated and detail-oriented individual, please submit your resume with expected salary to us.

Benefits

All applications will be treated in strict confidence, and personal data collected will be used solely for recruitment purposes.

Company Overview

CTBC Bank Co., Ltd., Hong Kong Branch is a leading financial institution in Hong Kong, offering a range of banking services to individuals and businesses.



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