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Business Development Representative
1 week ago
Career Opportunities at LinkedIn
">We're constantly pushing the boundaries of what's possible in the world of professional networking and talent development. Join us and become part of a dynamic team that's shaping the future of work.
">Your Role
">As a Senior Customer Success Manager (CSM), you will be responsible for driving customer adoption and retention of our Hiring Solutions. You will work closely with our sales teams to develop and implement customized success plans that meet each customer's unique needs and objectives.
">- You will serve as a customer champion and advocate, helping them realize value from their investment.
- You will partner with internal teams to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and drive return on investment (ROI).
- You will align with customer business objectives and goals to build measurable success plans and set communication cadences to deliver ROI and operational reviews.
Responsibilities Include:
">- Develop and help customers drive change management principles and processes to support transitioning to new processes, tools, or initiatives related to LinkedIn products and solutions.
- Provide best practices to help drive user behavior and product adoption, and map solutions to existing customer workflows.
- Manage and execute projects geared to drive adoption of new products and services with customers.
Qualifications
">We're looking for someone with 5+ years of experience in Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management. You should have professional business fluency in verbal and written English, Cantonese, and Mandarin, including expertise in presenting to both small and large audiences.
">Preferred Qualifications:
">- Strong knowledge of the Customer Success Industry, and/or Talent experience.
- Ability to understand your customer's business objectives and challenges and define strategies to implement modern selling programs to help them achieve those objectives.
- Establish and grow trusted relationships with internal stakeholders and clients to allow you to be a trusted advisor and consultant, and a modern selling industry expert.