Front Desk Operations Coordinator

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

About The Langham, Hong Kong

The Langham, Hong Kong is a luxury hotel known for its exceptional service and upscale amenities. Our hotel offers an ideal location for guests to experience the best of Hong Kong.

Job Overview

We are currently seeking a highly motivated and detail-oriented individual to join our team as a Front Desk Operations Coordinator. This is an excellent opportunity for someone who is passionate about providing exceptional customer service and has a strong interest in hospitality operations.

Responsibilities

As a Front Desk Operations Coordinator, you will be responsible for ensuring seamless front desk operations, including guest check-in and check-out, room assignments, and resolving any guest complaints or issues. You will also assist with training and development of junior staff members and contribute to maintaining high standards of customer service.

Requirements

To be successful in this role, you must have a fresh graduate diploma or above in Hospitality, Hotel, or Catering Management. Previous experience in an upscale F&B/hotel setting is advantageous, as is relevant internship experience. Strong passion for delivering exceptional people-oriented and personalized services is essential, along with good communication skills and teamwork spirit. Initiative, flexibility, and adaptability are key requirements, as well as proficiency in English and Mandarin languages.

Salary & Benefits

We offer a competitive salary of HKD $25,000 per month, depending on experience, plus comprehensive benefits package that includes medical insurance, paid annual leave, and opportunities for career advancement.

What We Offer

At The Langham, Hong Kong, we value our employees' growth and well-being. We provide ongoing training and development opportunities to help you reach your full potential. Enjoy a dynamic work environment with like-minded colleagues and take pride in being part of a world-class hotel brand. Apply now and become a part of our esteemed team

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