Front Desk Operations Manager

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

Job Title: Front Desk Operations Manager

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The Langham, Hong Kong is seeking a skilled and experienced Front Desk Operations Manager to join our team.

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About the Role

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  • We are looking for a highly organized and detail-oriented individual to oversee the front desk operations, ensuring seamless guest experiences and efficient check-in/check-out processes.
  • As Front Desk Operations Manager, you will be responsible for supervising a team of front office staff, providing guidance and support to ensure excellent service delivery.
  • You will also be tasked with monitoring front desk performance, identifying areas for improvement, and implementing strategies to enhance customer satisfaction and loyalty.
  • In this role, you will have the opportunity to work closely with other departments, such as housekeeping, food and beverage, and sales, to ensure smooth operation of the hotel.

Key Responsibilities

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  • Supervise and coordinate front desk operations, including check-in/check-out procedures, room assignments, and guest requests.
  • Lead and develop a high-performing front office team, providing coaching, training, and feedback to ensure exceptional service standards.
  • Maintain accurate records, reports, and statistics related to front desk operations, using data to inform decision-making and drive improvements.
  • Collaborate with other departments to resolve guest complaints and concerns, providing timely and effective solutions.

Requirements

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  • A minimum of 3 years of experience in a front office management or supervisory role in a similar hotel setting.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, guests, and external partners.
  • Demonstrated leadership skills, with experience in supervising and developing teams.
  • Possession of a diploma or higher in hospitality management or a related field.

Working Conditions

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The successful candidate will be required to work a variety of shifts, including mornings, afternoons, evenings, and weekends. They must be able to maintain a high level of energy and productivity during peak periods and be flexible in their approach to work.

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Salary Range: HKD $50,000 - HKD $70,000 per month (dependent on experience).



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